Client Service Delivery Executive

6 days ago

Randburg, Gauteng, South Africa NielsenIQ Full time

Customer Service Delivery Executive is an individual that will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders and be comfortable in presenting data to key client stakeholders.

Responsibilities

  • Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
  • Build a strong partnership with clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations.
  • Client Management: undertake analysis for RMS data and handle clients queries.
  • Technical: acquire knowledge of both RMS solutions by attending requisite trainings.
  • Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content basic data issues/questions report generation etc.
  • Deliver quality services to clients and ensure the services provided are timely and precise according to client business needs and specifications while meeting the company's quality standards.
  • Accountable for work conducted for nominated clients in terms of analyses, charting, etc., and perform quality checks on all reports for alignment to request accuracy and correctness.

Qualifications

  • 3 years experience in FMCG / Service / Retail industry.
  • Experience in working in an analytical capacity.
  • Strong numerical confidence and ability to translate numbers into clear insights and recommendations.
  • A team player capable of working in a team environment and sharing responsibilities with other team members.
  • Strong Client Focus and Proactiveness.
  • Strong command on Microsoft Excel and PowerPoint.
  • Working knowledge of research techniques and methodologies.

Additional Information

  • Flexible working environment.
  • Volunteer time off.
  • Employee Assistance Program (EAP).

About NIQ

NIQ is the world's leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms, NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the world's population.

For more information visit NIQ.com.

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients' communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Affirmative Action Employer making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Key Skills

Electrical Engineering, Clinical Research, Corporate Sales, Key Account, AutoCAD Drafting.

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