Senior Travel Designer

7 days ago

Johannesburg, Gauteng, South Africa Wildernessdestinations Full time

PRIMARY PURPOSE

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

This position is based in Johannesburg or Cape Town.

Detailed Responsibilities

  • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
  • Build relationships with owned agents based on trust and support, knowing their business trends and guests' needs, ad hoc attending relevant familiarisation trips with agents (if and when required).
  • Continuous communication and excellent service delivery to agents at all times.
  • Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
  • Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the owned agent ensuring relevant information is obtained from the ARM prior to quoting.
  • Understand the owned agents/guests' needs in each booking; if email does not help clarify then call the owned agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time-saving aspects.
  • Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held.
  • Keep the owned agencies updated on the status of the bookings in real time as changes are taking place.
  • Maintain booking file (electronically) including owned agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are uploaded to the WW.
  • Measure sales and GP% in conjunction with Sales, identifying variations and maintaining good GP's per booking.

CANDIDATE PROFILE

Qualification:

  • Matric certificate – with maths (minimum standard grade or above).
  • Tertiary certificate in Travel & Tourism/hospitality.

Experience:

  • 4-5 years' East Africa experience at a senior level preferable.
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
  • Computer literate (Microsoft Office, email, Internet).
  • Proven English literacy.
  • Working knowledge of Tourplan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
  • Personal or educational travel experience advantageous.

Skills:

  • Excellent communication skills both written and oral, in English.
  • Foreign language skills advantageous.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

#J-18808-Ljbffr

  • Senior Travel Designer

    7 days ago

    Johannesburg, Gauteng, South Africa Wildernessdestinations Full time

    **Job Overview**We are seeking a highly skilled Senior Travel Designer to join our team at Wildernessdestinations.This role involves generating and growing sales while maintaining required GP% and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.Liaise with the Reservations Manager on sales potential and...

  • Senior Travel Designer

    7 days ago

    Johannesburg, Gauteng, South Africa Wildernessdestinations Full time

    Job DescriptionThe Senior Travel Designer will be responsible for generating and growing sales in the European, Middle East and United Kingdom division while maintaining required GP%.The ideal candidate will have excellent knowledge and geographical understanding of Southern and East African destinations as well as day-to-day regional logistics.Liaise with...

  • Senior Travel Designer

    1 week ago

    Johannesburg, Gauteng, South Africa Wilderness Full time

    Job title : Senior Travel Designer - Inbounds - JHBJob Location : Gauteng, JohannesburgDeadline : April 13, 2025Quick Recommended LinksJobs by Location Job by industries Detailed ResponsibilitiesLiaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Build relationships with agents based on...

  • Senior Travel Designer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Wilderness Full time

    Job title : Senior Travel Designer - LatinJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries PRIMARY PURPOSETo generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests'...

  • Senior Travel Designer

    1 week ago

    Johannesburg, Gauteng, South Africa Wilderness Full time

    Job title : Senior Travel Designer - TradeJob Location : Gauteng, JohannesburgDeadline : April 13, 2025Quick Recommended LinksJobs by Location Job by industries Detailed ResponsibilitiesLiaise with Sales and Reservations Managers on sales potential and any development on the agent relationship for all bookings. Build relationships with agents based on...

  • Travel Designer Senior Position

    6 days ago

    Johannesburg, Gauteng, South Africa Wildernessdestinations Full time

    Job DescriptionWe are seeking a highly skilled Senior / Intermediate Travel Designer - Owned Brands Staff Travel to join our team at Wilderness Destinations.The primary purpose of this role is to manage and complete the booking confirmation process on the Wilderness Window. This involves ensuring the accuracy and financial health of each booking, fostering...

  • Senior Travel Designer

    4 weeks ago

    Johannesburg, Gauteng, South Africa Wilderness Safaris Full time

    PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent...

  • Senior Travel Designer

    7 days ago

    Johannesburg, Gauteng, South Africa Wildernessdestinations Full time

    PRIMARY PURPOSETo generate and grow sales, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.Secure cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical...

  • Senior Travel Designer

    7 days ago

    Johannesburg, Gauteng, South Africa Wildernessdestinations Full time

    PRIMARY PURPOSETo generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent...

  • Senior Travel Designer

    7 days ago

    Johannesburg, Gauteng, South Africa Wildernessdestinations Full time

    PRIMARY PURPOSETo generate and grow sales whilst maintaining required GP%, great agent relationships in the European, Middle East and United Kingdom division and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.To secure, cost and present product to the agent/guest accurately, efficiently, and timeously...

  • Senior Travel Designer

    19 hours ago

    Johannesburg, Gauteng, South Africa Wilderness Safaris Full time

    PRIMARY PURPOSE To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. This position is...

  • Senior Travel Designer EU/UK

    1 week ago

    Johannesburg, Gauteng, South Africa Wilderness Full time

    Job title : Senior Travel Designer EU/UKJob Location : Gauteng, JohannesburgDeadline : April 13, 2025Quick Recommended LinksJobs by Location Job by industries Detailed ResponsibilitiesLiaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Continuous communication and excellent service...

  • Travel Industry Sales Manager

    2 days ago

    Johannesburg, Gauteng, South Africa The Travel Corporation Full time

    Transform Your Career as a Travel Industry Sales ManagerAbout the JobWe are seeking a highly motivated and experienced Sales Manager to join our team. As a Travel Industry Sales Manager, you will be responsible for leading a high-performing team of sales professionals, driving revenue growth, and delivering exceptional customer experiences.Main...

  • Senior / Intermediate Travel Designer - Members Club

    3 weeks ago

    Johannesburg, Gauteng, South Africa Wilderness Full time

    Job title : Senior / Intermediate Travel Designer - Members ClubJob Location : Gauteng, JohannesburgDeadline : March 14, 2025Quick Recommended LinksJobs by Location Job by industries Detailed ResponsibilitiesLiaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings. Keep Agents' booking...

  • Emergency /After Hours Senior Consultant

    1 week ago

    Johannesburg, Gauteng, South Africa Thompsons Travel Full time

    Thompsons Travel is looking for an Emergency / After-Hours Senior Consultant, who has experience in client servicing and has outstanding customer service skills. Suitable candidates will service the after-hours facility.Important Criteria:Are you able to manage your time, together with delivering expertise to travellers?Are you process driven?Respectful to...

  • Senior / Intermediate Travel Designer - Owned Brands Staff Travel

    6 days ago

    Johannesburg, Gauteng, South Africa Wildernessdestinations Full time

    PRIMARY PURPOSEThe Owned Brands Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.The specialist will work towards fostering and building strong relationships with suppliers as well as Owned...

  • Senior Corporate Travel Consultant

    6 days ago

    Johannesburg, Gauteng, South Africa Cullinan Holdings Limited Full time

    Senior Corporate Travel Consultant - JohannesburgThompsons Travel (Pty) LTD has a vacancy for a dynamic Corporate Consultant in Johannesburg. You will be responsible for promoting and booking travel arrangements for corporate clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.ResponsibilitiesHandle and oversee all...

  • Senior Contact Centre Team Lead

    2 days ago

    Johannesburg, Gauteng, South Africa The Travel Corporation Full time

    Unlock Your Potential as a Senior Contact Centre Team LeadAbout the RoleThis is an exceptional opportunity to lead a high-performing contact centre team in the travel industry. As a Senior Contact Centre Team Lead, you will be responsible for driving sales and customer satisfaction through effective coaching, performance management, and mentorship.Main...

  • Senior Travel Specialists

    3 weeks ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    My client is recruiting experienced Senior Travel Specialists. Positions based in Sandton.Experience required:Min 5 years experience handling inbound bookings into Southern and East Africa for international touristsTourplan NX preferredExcellent knowledge of Southern and East AfricaExcellent salary packages plus commission and benefits offered.Please send CV...

  • Senior Travel Specialists

    1 week ago

    Johannesburg, Gauteng, South Africa Executive Placings Full time

    My client is recruiting experienced Senior Travel Specialists. Positions based in Sandton. Experience required:Min 5 years experience handling inbound bookings into Southern and East Africa for international touristsTourplan NX preferredExcellent knowledge of Southern and East Africa Excellent salary packages plus commission and benefits offered. Please send...