Remote Ecommerce Customer Experience Leader
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RELX INC is seeking an experienced Remote E-commerce Customer Service Lead for a growing online retailer. You will build and manage the customer support function, set service standards, and lead a remote team to deliver outstanding customer experiences across channels.
The role emphasizes developing policies, monitoring metrics, training staff, and collaborating with operations and marketing. A tertiary qualification in business or related field is preferred, with proven leadership in ecommerce