Remote Ecommerce Customer Experience Leader

1 day ago

Durban, KwaZulu-Natal, South Africa Placements24 Remote Full-time R 180,000 - R 300,000/year

RELX INC is seeking an experienced Remote E-commerce Customer Service Lead for a growing online retailer. You will build and manage the customer support function, set service standards, and lead a remote team to deliver outstanding customer experiences across channels.

The role emphasizes developing policies, monitoring metrics, training staff, and collaborating with operations and marketing. A tertiary qualification in business or related field is preferred, with proven leadership in ecommerce