General Manager

1 week ago


Johannesburg, Gauteng, South Africa AltGen Full time

Roles like these don't come up for grabs often… We're looking for a General Manager interested in seizing a unique opportunity.

Our client is an industry leader in the manufacturing of fixed tilt and tracker solar tracking systems. With over 25GW of installed product, our client is making a significant impact in the mission to achieve global net-zero goals.

Our ideal candidate has 5+ years of experience as a process engineer, head of client services, head of operations, or in a client support position. You are a natural leader and have a knack for optimizing operations and team functionality.

If you are someone that values innovative engineering design, simplicity, and efficient delivery of results, apply now

Education Requirements

  • Qualification in Engineering or Human Resources

Experience Requirements

  • Successful track record of 5+ years in a client-facing leadership role
  • Experience with managing multi-disciplinary engineering teams
  • Proven track record in overseeing the successful implementation of large projects within the solar PV industry or renewables

Responsibilities

  • Develop and execute strategies to deliver exceptional client service, ensuring high service quality and client satisfaction
  • Lead, oversee, and coach the client service team to achieve both individual and team performance objectives
  • Cultivate and sustain strong relationships with key clients, understanding their needs and exceeding their expectations
  • Manage client service contracts and agreements, ensuring adherence and timely renewals
  • Engage with cross-functional teams such as sales, marketing, product development, and operations to enhance client service delivery and promptly address any client-related issues
  • Monitor and assess client service performance metrics, generate reports, and implement strategies for continuous improvement
  • Spearhead client service projects, including the integration of new technologies or processes to enhance service delivery
  • Ensure efficient processes are utilized to achieve desired outcomes within our service-oriented business area
  • Serve as the escalation point for client queries and incidents
  • Coordinate and oversee specific external vendors and agencies

Skills

  • Innovative approach to exploring new support channels, technologies, and best practices
  • Strong verbal and written communication skills, adept at conveying complex information clearly and concisely
  • Analytical prowess to identify root causes of issues and implement effective solutions
  • Proficiency with CRM systems and client support software
  • Expertise in handling client escalations and conflict resolution
  • Demonstrated leadership qualities with a compassionate approach
  • Ability to nurture a positive team culture and collaborate effectively with colleagues
  • Resilience and stress management skills to thrive in demanding client support environments
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