Sales Consultant

4 days ago

Durban, KwaZulu-Natal, South Africa Telesure Investment Holdings Full time

Sales Consultant : Budget Insurance (KZN)

Telesure Investment Holdings

2023-08-14 Durban

Job Ref # : T0750036

Industry : Academic

Job Type : Permanent

Positions Available : 5

TIH is the holding company of some of South Africa's leading financial service providers. Our portfolio includes short-term insurers, a long-term insurer, health insurance as well as an insurance and personal finance comparison platform. We're pioneers with a hunger for best, bringing customer-focused innovation and service excellence to the financial services industry.

ABOUT THE COMPANY

Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa's leading financial long- and short-term insurance providers. Our portfolio includes South Africa's most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. We're pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry.

JOB PURPOSE

Inbound or outbound policy sales, based on contacts and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose solutions and benefits to the customer. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

RESPONSIBILITIES

  1. Customer Relationships Development: Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
  2. Customer Needs Clarification: Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
  3. Sell Customer Propositions: Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
  4. Performance Management: Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance. Ensure that business targets are met.
  5. Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
  6. Customer Relationship Management (CRM) Data: Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
  7. Personal Capability Building: Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.

TECHNICAL COMPETENCIES

  1. Verbal and written Communication: Use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies. Proficient in any of the South African languages, in addition to English.
  2. Computer and System skills: Support business processes by understanding and effectively using standard office equipment and standard software packages. Proficient in MS Office, AS 400, Apollo, IEX, Datanet Dialer.
  3. Action Planning and work scheduling: Works with guidance to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimizing work scheduling.
  4. Customer and Market Analysis: Conduct research and analyzes data with guidance in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments. Knowledge of competitors.

EDUCATION

General Education:

  • Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
  • Regulatory Exam 5, dependent on DOFA date (Essential)
  • Full 150 STI credits, dependent on DOFA date (Essential)
  • Degree and / or diploma in business / marketing (Advantageous)

EXPERIENCE

General Experience:

  • 1 year sales experience (Essential)
  • Experience in Financial Services Industry (Advantageous)
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