Groups and Incentives Operations Consultant

4 days ago


Johannesburg, Gauteng, South Africa Executive Placings Full time

Groups and Incentives Operations Consultant

POSITION INFO :

Inbound Tour Company is looking for a Groups and Incentives Operations Consultant. This role is based in Sandton.

Experience required :

  1. Minimum of 2 – 5 years previous inbound tour consulting experience required.
  2. In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations.
  3. Good understanding of terms and conditions.
  4. Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
  5. A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance.
  6. Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies.

Duties include :

  1. Responsible for delivering and performing land tour programs and events.
  2. Handle / Travel on groups and ensure coordination in Southern and East Africa regularly.
  3. Help with the preparation and support of all operations of traveling files, ensuring quality control measures are in place.
  4. Work with the Operations Manager to ensure through strong commercial focus that all files are profitable.
  5. Maintain good relationships with partners and monitor adherence to service level standards by suppliers.
  6. Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt.
  7. Maintain accurate and up-to-date information on all confirmed services.
  8. Oversee client itineraries and documents and ensuring prompt delivery.
  9. Ensure all country travel restrictions are taken into account in planning and executing of groups traveling.
  10. Recommendation to Operations Manager and Groups Manager to improve guest experiences and customer service.
  11. Ensure all client and / or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process.
  12. Be on call for any major emergencies and immediately alert the client and Regional Touring Manager.
  13. Assisting with special projects and other duties as assigned by Management.

To apply please send an updated CV and references to

#J-18808-Ljbffr

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