ERP Implementation and Support Consultant

4 weeks ago

Durban, KwaZulu-Natal, South Africa The HR Company Full time
  • Lead the implementation, training, and configuration of ERP software at both new and existing client sites.
  • Provide expert advice to clients on utilising specific software modules tailored to their business needs.
  • Deliver comprehensive consultancy on business best practices and conduct in-depth training on:
  • Base Operational Modules (Sales, Purchases, Inventory Controls)
  • Other related Business Modules (Project Costing, MRP and more)
  • Address and resolve customer system queries stemming from the implementation process.
  • Collaborate with clients to define or refine specifications for software modifications required during system implementation.
  • Produce and submit consultancy documentation in accordance with company procedures, ensuring timely delivery.
  • Work closely with current clients and the development team to resolve client inquiries efficiently. Offer both telephonic and onsite support for the ERP system.

Essential Experience and Skills

  • Proven experience as an ERP software implementer or trainer.
  • Demonstrable experience interacting with various organizational levels within customer environments.
  • Exceptional consultancy and communication skills to deliver high-quality end-user training. Outstanding customer service and client-facing abilities for both onsite and remote collaboration.
  • Strong working knowledge of ERP business processes and procedures, including daily transactions, month-end and year-end activities, and the flow of Works Order Processing, with proven experience in ERP configuration and implementation, including go-live phases.
  • In-depth knowledge of Microsoft SQL or related programming expertise.
  • Excellent analytical and problem-solving skills.
  • Capability to work independently when necessary.
  • Effective communication of customer requirements and the ability to collaborate within a team to resolve issues.

Preferred Skills and Experience

  • Proficient in Google Suite, with a strong ability to produce high-quality consultancy documents such as meeting notes, business cases, business discovery reports, and system specifications.
  • Solid understanding of financial operations and related reporting requirements.
  • Experienced in leading JAD (Joint Application Development) sessions.
  • Skilled in creating Data Flow Diagrams and Process Flow Diagrams.
  • Extensive experience in data migration to ERP systems or across different platforms/software.
  • Capable of creating and managing project timelines and budgets effectively.
  • At least 4 years of experience in ERP implementation or consulting roles.
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