Principal System Analyst
3 weeks ago
Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
ROLE OVERVIEW
- Responsible for management and support of the collection system and related integration components.
- Takes part in customer hardships system architecture design.
- Implements of hardships strategy in the collection system and/or applicable decisioning engine.
- Tests customer hardships and recovery strategy implementation; oversees deployment of changes to production.
- Creates, refines, and clarifies the detailed definition of the business need, designs the solution, and supports implementation thereof.
- Oversees implementation and ensures compliance with system implementation standards.
- Implements and monitors A/B testing.
- Creates, updates and maintains data products for managerial, reporting and analytical use.
- Drives defining, implementing and updating of the decision engine for collection purposes.
- Mentors and guides senior and junior analysts.
KEY RESULT AREAS
Implementation of and changes to various aspects of the customer hardships systems, including:
- User interface,
- Integrations and interfaces (API),
- Data flow, and related components.
Designs test implementation strategies with strategy analysts as per the obtained requirements:
- Implementation of hardships decisioning and A/B testing, including validation of test setup.
- Monitoring of test performance.
- Post-implementation reviews and data preparation.
Development of decision engine and integration of related tools.
Maintenance of all rules built into the decisioning engine pertaining to:
- Collection strategy.
- Pre-delinquency strategy.
- Legal and recoveries strategy.
- Customer education strategy.
Decisioning governance, including:
- Ensure sign-offs are completed and processes are followed.
- Request and obtain any model validations from risk and compliance teams.
Creation and management of a high-performance team of collection system specialists.
ROLE REQUIREMENTS
- BSC. Computer Science or related qualification.
- The following experience is a must: C&R (FICO) Debt Manager or FICO Blaze Advisor / Decision Modeller or Fit Logic (C&R Software).
- Minimum of 10 years experience with decisioning and/or collections systems in banking/financial services industries.
- Collections experience is advantageous.
- AWS Experience is required, including: S3, Redshift/RDS, API Gateway.
- SQL at an advanced level is required.
- Experience with XML data sets is required.
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.
Closing Date: 10 April 2025, 23:59
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