trainer : usa campaign

3 weeks ago

Cape Town, Western Cape, South Africa iSON Xperiences Full time

The purpose of this role is to train new hires and existing hires on the required curriculum as specified by the client. In addition to client specified training, the role will be responsible for identifying training gaps and developing training to close these gaps. The Training Specialist manages the activities involved in the preparation, delivery and assessment of training and development programs for iSON Clients.

The training specialist is responsible for training in a job specific area along with focusing on teaching specific areas of knowledge or on the job capabilities needed for certain positions.

Key Responsibilities:
  • Facilitate product and system training as per the client requirements.
  • Identify and assess training needs within the client campaigns to identify gaps and relevant soft skills training.
  • Provide input to the training strategy and the development of specific training development plans.
  • Design solutions incorporating a variety of learning products.
  • Create a supportive and conducive adult learning environment.
  • Create product or systems assessments to determine candidates' understanding of the training received.
  • Choose appropriate training methods as required (i.e., virtual, simulated, mentoring, on-the-job training, professional development classes, etc.).
  • Provide coaching to employees where gaps or non-performance is identified.
  • Campaign training reporting on a weekly basis.
  • Compile a handover assessment report from training into operations for each candidate.
  • Perform other duties as assigned.
  • Encourage respect for ideas voiced during facilitation.
  • Steer conversations about the learning material during facilitation.
  • Extract varied insights from participants during facilitation.
  • Administer and review progress on assessments.
Minimum Qualifications:
  • Minimum matric or related NQF qualification essential.
  • Previous coaching experience is essential.
  • Previous training experience is highly advantageous.
  • ODETDP / ABET / Education qualification is nice to have.
  • Coaching certificate preferred.
  • Knowledge of Vodacom Systems.
  • Prepaid experience non-negotiable.
  • Proficiency in MS Office Applications.
  • Be a self-starter with a passion for talent development.
  • Exhibit commitment and a high level of flexibility.
  • Ability to train and coach within a high-paced sales and customer service call center environment.
  • Perseverance and self-driven.
  • Excellent interpersonal skills.
  • Report writing skills with sound attention to detail.
  • Able to work under pressure and deadline driven.
  • Strong customer relationship experience.
  • Excellent interpersonal conflict resolution skills.
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