Medical Secretary
3 weeks ago
Requirements:
- 3–5 years of Medical Secretarial experience (desirable).
- National Senior Certificate
- Previous experience working as a float Medical Secretary is preferred.
- Prior knowledge of DGL Practice Manager and Meditech is advantageous.
Key Responsibilities:
Administrative & Clerical Duties:
- Provide full secretarial support to Consultants, including audio-typing of clinical and non-clinical materials, reports, and correspondence.
- Schedule patient appointments, manage doctors' calendars, and coordinate the relevant department bookings (e.g., CT scans, X-rays).
- Handle all phone calls, emails, and patient inquiries in a professional and timely manner.
- Prepare and file medical correspondence, reports, and patient records.
- Maintain accurate and organized filing systems for patient information, ensuring records are kept up to date and compliant with healthcare regulations.
Patient Coordination:
- Greet patients and manage the check-in/check-out process, ensuring all information is verified and processed efficiently.
- Collect and verify patient details, medical histories, and other required information for accurate record-keeping.
- Process insurance claims and medical billing while adhering to protocols.
- Ensure patient confidentiality and comply with healthcare regulations and patient rights.
Medical Record Management:
- Update and maintain electronic health records (EHR) to ensure accurate, up-to-date information.
- Coordinate and manage medical test results, referrals, and follow-up actions.
- Transcribe doctors' notes and medical dictations accurately.
Liaison Between Medical Staff & Patients:
- Assist doctors and nurses with administrative needs, ensuring the smooth operation of the medical office.
- Communicate with laboratories, pharmacies, and other healthcare providers as required.
- Liaise with other medical secretaries and departments to ensure the effective running of Out-Patient Clinics.
General Duties:
- Receive and process new patient referrals, arranging relevant appointments across various hospital departments.
- Respond to written and verbal queries from patients and relatives, escalating to consultants when necessary.
- Undertake any other duties as directed by the Medical Secretary Manager, Deputy Medical Secretary Manager, or Supervisor.
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