Integrations Specialist
7 days ago
Join to apply for the Integrations Specialist role at Network International.
Job Description
Assisting new and existing merchants with integrating into the various systems we support. Using existing products and services as well as designing new ones to meet merchant's needs.
The company may (in its absolute discretion) require you to perform duties which may fall outside of your job title and/or job description or to perform any other reasonable and lawful duties.
Responsibilities- Assist merchants and their developers with Integration and technical related queries.
- Support our own internal teams with escalated queries.
- Assist our Customer Service, Sales and Onboarding departments with consultations and customer engagements.
- Manage Integration projects for Enterprise merchants – Being the main technical point of contact to advise on all Integration related queries throughout the integration process.
- Create Integration documents detailing Enterprise Merchant integrations.
- Join meetings with merchants and their developers when required - Troubleshooting and configuration assistance.
- Use our own sandbox environment and testing tools to help troubleshoot integration and technical issues merchants require assistance with.
- Submit Knowledge Base items monthly - Internal and external Knowledge Base.
- Plugin testing and troubleshooting.
- HTML knowledge, essential.
- Experience with either PostMan, Chrome Developer Tools, or FileZilla.
- Highly computer literate, especially with regards to internet matters.
- Solid knowledge of eCommerce, Payments and transacting online (online shopping, internet banking).
- Proficient in written and spoken English.
- Helpful, willing, and friendly attitude.
- Elevated level of professionalism and work ethic.
- The ability to self-manage.
- A natural curiosity of anything technical and how to solve those issues.
- Experience in Customer Service, a bonus.
- Understanding PHP (or any other programming language) a bonus.
- Experience integrating with any payment gateway, a great bonus.
- Diploma/degree/course in any computer-related field, a bonus.
Entry level
Employment typeFull-time
Job functionProject Management and Information Technology
IndustriesIT Services and IT Consulting
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