Solutions Engineer

3 weeks ago

Johannesburg, Gauteng, South Africa Cyber Crime Full time
Darktrace

Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.

Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.

Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.

What will I be doing:

Following the rapidly continued growth of our customer base, Darktrace is looking to add to our team of Solutions Engineers. These fast-paced, technical and customer-facing roles support our sales teams in ensuring customer needs are met.

You will use your expertise to provide technical pre-sales and post-sales support, partnering with Account Executives and Customer Success Managers to drive revenue growth and further the adoption of our products. These roles offer accelerated career development and numerous opportunities for personal advancement. You'll be provided with extensive training and support as you build upon your existing skills in this role.

Fluency in French is essential for this role.

You'll be the go-to technical point of contact between clients, partners, and internal teams here at Darktrace, providing your passion and expertise on our cutting-edge cybersecurity solutions to become a trusted advisor to our clients. Your technical excellence will be highly valued as you meet client and internal team needs, ultimately leading to increased revenue and client satisfaction. You will also be:

  • Working alongside the sales teams in meeting with clients regularly through the full end-to-end sales processes, being accountable for the delivery of POV (Proof of Value) engagements,
  • Presenting Threat Intelligence Reports and advice to a variety of audiences, from technical teams to C-level Executives,
  • Designing and building custom client integrations and defining solution architectures.

What experience do I need:

We welcome applications from candidates that come from a technical background with existing sales engineer experience in pre-sales/post-sales engagements.

Ideally, you'll have an avid interest in cybersecurity with a strong knowledge of network and security devices/systems (e.g. Cisco, Juniper, Firewalls, IDA, IPS, SIEM as well as knowledge of TCP/IP and common networking protocols). You'll also likely have:

  • Excellent interpersonal skills (written and verbally) and the ability to share complex technical information in a compelling way,
  • The ability to work as part of a team in an innovative and fast-paced environment while delivering to deadlines,
  • The ability to build long-lasting business relationships,
  • Fluency in English and French is essential.

Benefits we offer:

  • 23 days' holiday + all national public holidays.
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