Application Services Engineer Invitro

2 weeks ago

Midrand, Gauteng, South Africa ITH Icoserve Full time

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Application Services Engineer Invitro based in Johannesburg, South Africa.

Areas of Responsibility
  1. Support customers in using (software) applications and solutions to the optimum extend.
  2. Provide comprehensive training for using applications and solution focused on specific customer demand.
  3. Configure software applications to meet customer needs.
  4. Act as an interface between customer and provider of application to solve customer problems and enhance the application with new features.
  5. Delivery of Application Training and Application Support for Sales, Installation, and Service is the primary role responsibility to ensure customer satisfaction.
  6. Work with the Customer Care Center, taking ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficient, and productive manner.
  7. Responsible for customer satisfaction at assigned systems, demonstrating proactive attitude and actions to optimize their performance and image.
  8. Develop and maintain relationships with customers.
  9. Install and configure systems, working with Customer Service Engineers and Sales to train customers, all with highest quality standards and meeting timelines.
  10. Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organize training if necessary.
  11. Contribute to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments. Communicate commercial information and opportunities closely with Sales.
  12. In major cases, act as a Sales Representative and provide product demonstrations, to support the achievements of the annual sales plan.
  13. Develop the Siemens Healthineers brand image, always projecting an image of professionalism and competence.
  14. Discuss with customers actions taken to resolve events and explain any further actions that may be required.
  15. Use good judgement to decide when to investigate the escalation process to resolve a customer event.
  16. Work within deadlines to prepare information for management and colleagues when requested.
  17. Inform service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
  18. Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions.
  19. Contribute to achieving the Mission, Values, and Vision of the company. Always maintain strict compliance to ethical principles and Health, Safety, and Quality norms of the company.
Your expertise:
  • Medical technologist diploma or equivalent.
  • ± 3 years' experience working in the diagnostic medical laboratory environment.
  • Knowledge of quality control and troubleshooting of quality control results.
  • Must be willing to travel and work after hours.
  • Extensive knowledge of Excel.
  • Knowledge in the field of diagnostic systems, reagents, PC systems, operating systems, network engineering, interface engineering, basic medical knowledge.
  • Sound knowledge of the medical analysis laboratory and the range of equipment.
  • A thorough knowledge of company procedures, policies, mission, vision, and values.
  • Dependability, capacity for teamwork, capability to make decisions, organizational skills, self-reliance and motivation, and good interpersonal skills.
  • Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels.
  • Coagulation/Haematology experience is necessary.
  • Ability to sell, good teaching skills, good team worker.
  • Fluency in English written and spoken.
Other Requirements:
  • This role provides support mainly for the Gauteng region, however you may be required to support other regions and countries.
  • Must be a South African National.
  • Must have a valid passport.
  • Must have a valid South African driver's license.
  • Must not have restrictions to travel within SADC and abroad.
  • Must be available on short notice to travel countrywide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally.

Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but mandatory for this role.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/careers.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alerts that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.



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