Quality Coordinator

5 days ago

Cape Town, Western Cape, South Africa QCIC group Full time

This role is ideal for a candidate currently working in an assistant role with strong administrative and system implementation experience. The successful candidate will support the Governance Manager in ensuring compliance with ISO standards, customer requirements, and other applicable regulatory standards. As the company expands, this role will play a key part in assisting with various in-house projects.

While the role is heavily administrative, it also offers growth opportunities, allowing the candidate to develop into a management support function. Responsibilities will include assisting in the development, implementation, maintenance, and continual improvement of the Integrated Management System (IMS) across the company's global operations.

The position follows a hybrid working policy (subject to successful probation and business requirements) with standard working hours from 08:30 AM – 17:30 PM SAST. However, due to the company's global presence, occasional flexibility may be required.

What you will do

Assist the Governance manager with but not limited to:

  • IMS Development and Implementation: Collaborate with cross-functional teams to develop and implement the IMS, ensuring alignment with industry standards (e.g., ISO 9001, ISO 45001 & ISO 14001), relevant regulatory and customer requirements.
  • Develop IMS documentation, including policies, procedures, work instructions, forms and templates, to establish a clear framework for processes and practices.
  • Compliance and Auditing: Conduct regular internal audits to assess the effectiveness and compliance of the IMS processes and procedures.
  • Identify risks and areas for improvement, work with stakeholders to implement corrective actions and preventive measures.
  • Stay updated on relevant regulations, standards and industry best practices to ensure the IMS remains current and in line with evolving requirements.
  • Training and Education: Develop and deliver training programs to educate employees on the IMS, its processes and their role/responsibility in maintaining these.
  • Change Management: Assess the impact of proposed changes on the IMS and collaborate with stakeholders to implement changes effectively while maintaining compliance.
  • Customer Focus and Feedback: Utilise customer feedback as valuable insights for process improvements and product/service enhancements.
  • Support 3rd party audits.
  • Cross-functional Collaboration: Foster a culture of awareness and understanding of the IMS across the organisation by working closely with various stakeholders.
  • Facilitate and support Managers in root cause analysis to resolve problems to ensure corrective actions are implemented and disseminated throughout the Company.
  • Perform any administrative or other task in support of the above or other governance functions within the wider company as required such as minute taking, document control, tracking of IMS targets and objectives, coordination of governance programmes, or any other reasonable request in support of governance efforts.

What we are looking for

  • Preferably a diploma/degree in the quality management or similar related coursework and demonstratable IMS implementation and auditing experience.
  • Any ISO 9001 & 45001 & 14001 auditor training and experience will be beneficial.
  • Minimum of 5 year's work experience within a similar role.
  • Excellent English comprehension and communication skills (written and verbal).
  • Extensive experience with all office-based applications, inclusive of Microsoft Excel, PowerPoint & Word.
  • Ability to multi-task and self-manage.
  • Deadline-driven, with good time management, organisational and follow up skills.
  • High level of attention to detail and accuracy.
  • Ability to understand, adopt and perform repeatable task to a company standard.
  • Demonstrate influencing skills & leading change.
  • Excellent interpersonal skills.
  • A problem solving and self-starter attitude.
  • Ability to write management system procedures.
  • Ability to work with, collaborate and guide people on the IMS.

NB: The successful candidate will be required to pass our security screening procedures.

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