Controller M

Profile : Technical & Services - Parts and / or Services

Position title : Controller M / F

Contractual hours : Part-time

Term of contract : Fixed-term contract

Mission Description

The purpose of this position is to assist the Manager / product support engineer / team of technicians to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Responsibilities

1. Overall responsibility to quote customers on behalf of the maintenance and service dept, including after service defects, breakdowns, repairs, after sales defects, chargeable maintenance, Battery bay offsite invoicing, end of term checks, batteries and chargers in the workshop.
2. Scheduling Technicians for daily services and breakdowns.
3. Finalizing quotes register for the month.
4. Facilitating customer complaints and queries; ensuring they are followed through and communicating process / results to customers.
5. Ensuring that the team achieves predetermined targets.
6. Fostering and maintaining dedication to service excellence in every aspect of work; ensuring timely feedback / communication to customers.
7. Processing of Service Agreements (as required), processing of invoices, creating order numbers, and updating records on Kerridge system.
8. Assisting the team Leader to chase up on order numbers and following through with order numbers to proceed with jobs.
9. Providing scheduled (monthly, weekly, and daily) and ad-hoc reports as requested by department manager and / or product support engineer / foreman.
10. General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, filing, reports, etc.).

Job Location

Africa, South Africa

Location : 80 Otto Volek Road, Pinetown

Education level : A-levels or High School Diploma