Duty Manager | Lb
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Duty Manager | 4-Star Victorian Boutique Hotel | Cape Town, Western Cape
Kendrick Recruitment is seeking a professional and service-driven Duty Manager to join a charming 4-star Victorian boutique hotel in Cape Town. This is an excellent opportunity for a hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences.
Key Responsibilities:
- Oversee daily hotel operations to ensure smooth and efficient service.
- Supervise front office and guest-facing teams, ensuring high service standards.
- Handle guest enquiries, requests and complaints professionally.
- Monitor check-in and check-out procedures and ensure a seamless guest experience.
- Support staff management, including shift planning and team coordination.
- Liaise with housekeeping, maintenance and other departments to maintain operational standards.
- Assist with administrative duties, reporting and operational procedures.
- Ensure the hotel maintains its reputation for quality service and attention to detail.
Requirements:
- Previous experience in a Duty Manager or supervisory role within a hotel environment.
- Experience in a 4-star or boutique hotel will be advantageous.
- Excellent communication, leadership and guest relations skills.
- Strong organisational skills and the ability to multitask.
- A hands-on approach with excellent problem-solving abilities.
- A professional manner and a passion for hospitality.
Salary: R18,000 per month.
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