Operations Configuration Specialist

2 weeks ago


Pretoria, Gauteng, South Africa Open Source (Pty) Ltd Full time

Proven experience managing complex IT Service Management (ITSM) environments and collaborating with global stakeholders.

Extensive hands-on experience with ServiceNow and BMC Remedy Helix, including configuration and administration.

CMDB Mastery

Deep knowledge of Configuration Management Database (CMDB), data models, and the ITIL v4 Best Practices.

Strong understanding and practical application of ITIL principles in large-scale IT operations.

Ability to take on additional responsibilities within an Agile Working Model (AWM).

What Will Make You Stand Out:

Experience designing, configuring, and maintaining ServiceNow CSDM models and governance frameworks.

IT Infrastructure Knowledge

Familiarity with Windows/Linux OS, networks, databases, cloud platforms (AWS, Azure), and middleware.

Process Improvement & Analysis

Strong analytical skills to identify inefficiencies, optimize processes, and improve data quality.

Training & Knowledge Sharing

Ability to train stakeholders and lead knowledge-sharing initiatives as a Subject Matter Expert (SME).

DevOps & Release Management

Extensive experience managing DevOps processes, tools, and release cycles in critical production environments.

Project Management & Agile Experience

Proven ability to manage IT projects, drive deliverables, and provide detailed reporting.

What Youll Be Doing:

Serve as the SME for CMDB & Service Configuration, guiding best practices and standards.

Develop, establish, and improve Service Configuration processes.

Plan and coordinate CMDB activities and integrations with IT infrastructure.

Ensure data quality monitoring and compliance with relevant KPIs.

Consult on IT Configuration Management tools and processes, collaborating across teams.

Engage with Enterprise Architecture teams to align ITSM processes with business goals.

Provide training, documentation, and process improvements for the ITSM ecosystem.

Report on improvements and contribute to knowledge-sharing initiatives.

What Youll Need to Succeed:

IT Qualification

Degree/Diploma in IT or related field.

ServiceNow Certifications, ITSM Fundamentals, CSDM, and CMDB.

ITIL v4 Certification highly advantageous.

5+ years of hands-on ITSM experience, managing enterprise-scale IT environments.

Excellent communication skills, both written and spoken, with strong stakeholder communication.

Ability to work in a global, collaborative, and fast-paced IT environment.

Flexibility for international travel when required.

What We Offer You:

Hybrid model (Menlyn-based) with remote options.

High work-life balance; manage your own time with 1960 working hours per year.

Global exposure; work on a cutting-edge IT landscape with international teams.

Professional growth through upskilling, certifications, and career advancement.

State-of-the-art offices; a dynamic, modern workspace with an energetic and fast-paced environment.

Group vehicle promotions for buying or leasing (T&Cs apply).

Agile working methodology; be part of a highly collaborative, innovative team.

If you thrive on IT Service Management, process optimization, and want to make a real impact in a global IT environment, we'd love to hear from you

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