Implementation Engineer

7 days ago

Cape Town, Western Cape, South Africa Impact Full time
Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you

impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, Fanatics, and Levi's, visit www.impact.com.

Your Role at impact.com:

As an Implementation Engineer, you will be responsible for learning impact.com's technology and assisting with proposing and implementing technical solutions for our clients on the company's SaaS platform. Working alongside the Onboarding, Client Success, and other internal teams, you will interact with clients (business and technology), answering questions about the integration process, best practices, and impact.com's technology with the goal of getting clients live with their implementations in a timely manner.

What You'll Do:
  • Keep up-to-date with impact.com's technology and industry updates
  • Design solutions & drive technical implementation of new and existing impact.com clients
  • Lead technical conversations to scope and propose the best solution based on clients' business needs
  • Develop and contribute to the platform's technical integration documentation
  • Work hand-in-hand with our Onboarding team to provide customers with a best-in-class streamlined onboarding experience
  • Support Sales and Pre-Sales teams as a product specialist and technical resource for complex deals and general knowledge sharing
  • Troubleshoot client issues as encountered during the onboarding process
What You Have:
  • Self-starter with a focus on creating and/or refining operational processes
  • Voracious learner who is willing to be out of their comfort zone
  • Natural curiosity leading to a deep understanding of the client's challenges
  • Passion for solving customer issues in a fast-paced environment
  • Phenomenal problem-solving & troubleshooting skills
  • Excellent verbal & written communication in English, including the ability to communicate complex technical information to a non-technical audience
  • Solid foundational knowledge and hands-on practical experience in utilizing web technologies including but not limited to HTML, JavaScript, SQL, and REST APIs
  • Shadow senior resources on increasingly complex integrations, and seek assistance for medium to complex rescoping requests
  • Practical experience in the design and implementation of client solutions on SaaS platforms, preferably in the digital marketing domain
  • Bachelor's degree in Computer Science, Engineering, Science, Maths, or related Science or Commerce discipline
  • Proven performance in Integration Support, Sales Engineering, Software Development, or related discipline, preferably in an external customer-facing capacity.
  • 2-4 years working in a tech-focused role at a digital marketing or technology-focused company. Familiarity with the affiliate and/or digital marketing industry preferred.
Nice to have:Affiliate & Partnerships Industry Fundamentals Certification by PXABenefits:
  • Hybrid, Casual work environment
  • Responsible PTO policy
    • Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both.
  • Training & Development
    • Learning the advanced partnership automation products
  • Medical Aid and Provident Fund
    • Group schemes with Discovery & Bonitas for medical aid
    • Group scheme for provident fund
  • Restricted Stock Units
    • 3-year vesting schedule pending Board approval
  • Internet Allowance
  • Primary caregiver leave
  • Fitness club fee reimbursements
  • Technology stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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