Hoc Team Leader

4 weeks ago

Johannesburg, Gauteng, South Africa Energy At Work Projects Full time

HOC Team Leader Type: Contract
Industry: Insurance

About Us: We are committed to providing exceptional insurance solutions and support to our clients. We pride ourselves on delivering personalized services that help homeowners recover quickly and effectively in the event of a claim.

Role Overview: As the Homeowners Claims Team Leader, you will be responsible for managing a team of claims specialists, ensuring efficient and accurate claims processing, and delivering a seamless claims experience for our policyholders. You will act as a key liaison between our clients, underwriters, and other stakeholders to ensure timely and satisfactory claim resolutions.

Key Responsibilities:

  1. Lead and mentor a team of claims specialists, providing guidance, training, and performance feedback.
  2. Oversee the end-to-end management of homeowners insurance claims, ensuring they are processed efficiently and accurately.
  3. Review and assess complex claims, making informed decisions to authorize settlements or escalate as necessary.
  4. Maintain and improve claims processes and procedures, ensuring compliance with company policies and legal regulations.
  5. Collaborate with underwriters, brokers, and external partners to resolve claims promptly.
  6. Monitor and report on team performance, claims metrics, and customer satisfaction levels.
  7. Address escalated client concerns and resolve disputes effectively.
  8. Foster a culture of teamwork, continuous improvement, and excellent customer service.

Skills & Qualifications:

  1. Minimum of 3 years of experience in homeowners claims management or a related field.
  2. Proven experience in leading or supervising a team within an insurance claims environment.
  3. Strong knowledge of homeowners insurance policies, claims processes, and industry regulations.
  4. Excellent communication, negotiation, and decision-making skills.
  5. Ability to handle high-pressure situations with a calm and professional demeanor.
  6. Strong organizational skills and attention to detail.
  7. Proficiency in claims management systems and software.

Benefits: Competitive salary package. Opportunities for career growth and development.

How to Apply: If you are passionate about leading a team and delivering exceptional claims service, we want to hear from you Please submit your resume and a cover letter outlining your qualifications and experience.

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