Residential Real Estate Agent
3 weeks ago
Description : To assist on a day to day basis with the Finance operational activities for Vodacom Payments.
- A multi-skilled resource team who will be able to assist with the manual capturing of merchant data as and when required.
- The validation and correction of FICA / AML documentation loaded by sales agents using the Merchant Assisted On-Boarding App as well as merchants performing self on-boarding through the Merchant Online Application Journey (SMME Portal) to ensure that the documents presented meet the FICA / AML standards set.
- Day-to-day second level query management support as it pertains to:
- Changes in information already hosted on the core system
- Additional terminal requests
- Terminal deployment queries
- General value added services queries
- Integration liaison and site validations for e-Commerce deployments
- Liaison and support with suppliers who fall within the ambit of accountability
- Settlement / balancing queries as it pertains to merchants
- Settlement / account balancing of vendor and agent accounts for value added services.
- Act as SMEs for projects that affect the areas of responsibility.
Key performance indicators :
- Accuracy and throughput of application processing.
- FICA / KYC verification and validation.
- Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the VPS business operations area.
- Assisting with the settlement and balancing as well as operational support of VAS vendors.
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