Associate Product Manager

About Us: At impact.com, our culture is our soul. We are passionate about our people and technology and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity are rewarded. If you want to join a team where your opinion is valued, your contributions are noticed, and you enjoy working with fun and talented people worldwide, then this is the place for you

impact.com, the world's leading partnership management platform, is transforming how businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities customers trust to purchase, get information, and entertain themselves at home, work, or on the go. To learn more about how impact.com's technology platform and partnerships marketplace drive revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oreal, Fanatics, and Levi's, visit www.impact.com.

Job Summary:

The Associate Product Manager will be crucial in executing product initiatives by gathering requirements, defining functionality, and setting clear, actionable goals that drive product delivery. They will collaborate closely with engineering and design teams to iteratively develop and deliver features that align with strategic objectives. Ensuring product quality is a key focus, requiring the ability to identify, prioritize, and resolve issues. They will leverage data insights to generate meaningful outcomes, incorporating user feedback from usability tests, surveys, and other research methods to refine the product experience. Additionally, they will contribute to product vision and roadmap planning, aligning product functionality with broader business objectives. The role demands strong stakeholder management skills, the ability to influence business strategy, alignment across teams, and continuous improvement within the product function.

This role will operate within the FinTech domain of the platform and is part of our larger FinTech Product Organization and works closely with other product managers, engineering, design, and business teams to drive innovation and efficiency in financial operations. As such there will be a strong focus on collaboration with internal customers to ensure internal business processes are made efficient whilst maintaining and improving on an appropriate control environment.

Essential Responsibilities

Product Execution

Feature Specification: Gather requirements, define functionality, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery.

• Product Delivery: Work closely with one's immediate team (engineering, design, etc.) to iteratively and quickly deliver product functionality that accomplishes pre-defined goals.
• Product Quality Assurance: Identify, prioritize, and resolve technical, functional, and business quality issues across all devices, points of sale, and use cases that apply to the product.

Customer Insight

Fluency with Data: Use data to generate actionable insights, leverage those insights to achieve goals set for the product, and connect those quantified goals to meaningful outcomes for the business.

• Voice of the Customer: Leverage user feedback through usability tests, focus groups, surveys, and other forms of research to understand how users engage with the product, make better decisions, and drive meaningful outcomes for the business.
• User Experience Design: Define requirements and assist UX in delivering designs that are easy to use, leverage best practices, and dovetail with predominant patterns present in the product.

Product Strategy

Business Outcome Ownership: Drive meaningful outcomes for the business by connecting product functionality and goals to the strategic objectives of the PM's team and the company overall.

• Product Vision and Roadmapping: Contribute to the definition of an overall vision within the teams that the Associate Product Manager operates in, that connects to the strategy for the team and the company. Contribute to the definition of a clear roadmap of highly prioritized features and initiatives that deliver against that vision.

Influencing People

Internal Customer Collaboration: Have a hands-on approach working with internal customers, with a focus on improvement. Be willing to dive deep into the data to identify root causes of issues, triage issues, manage resolution of issues, and propose and execute on required improvements.

Stakeholder Management: Proactively identify stakeholders impacted by the PM's area of ownership and work with those stakeholders to factor their requirements into product decisions.

Managing Up: The ability to work with senior managers and executives in the organization to help achieve goals, deliver meaningful business outcomes, and positively influence the strategic direction of the PM's team and the company.

Core Competencies and Required Experience

• Minimum Qualifications:
  • Bachelor's degree in Computer Science or a related technical field or equivalent practical experience.
  • 1-3 years of experience in technical product management, solution architecture, or related technical roles.
  • Demonstrated success participating in the definition, management, and launch of excellent software products.
• Preferred Qualifications:
  • Familiarity with web technologies and tools (e.g., JavaScript, Google Analytics).
  • Experience in a relevant field (e.g., Digital Analytics, Performance Marketing, Privacy, Web Development, API Development).
  • Proven ability to influence cross-functional teams without formal authority.
  • Excellent communication and collaboration skills to work effectively across teams.
  • Experience with Agile development methodologies.
  • Ownership, bias for action, a curiosity to learn and dive in, great communication, customer empathy.
  • Experience working on fintech products or within financial technology sectors, particularly in payments or tax-related solutions, is a plus.
  Benefits:
  • Hybrid, Casual work environment.
  • Responsible PTO policy: Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both.
    • Training & Development: Learning the advanced partnership automation products.
    • Medical Aid and Provident Fund: Group schemes with Discovery & Bonitas for medical aid and provident fund.
    • Restricted Stock Units: 3-year vesting schedule pending Board approval.
    • Internet Allowance.
    • Primary caregiver leave.
    • Fitness club fee reimbursements.
    • Technology stipend.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.