Platform And Compute Engineer

4 weeks ago

Cape Town, Western Cape, South Africa Findojobs South Africa Full time

Job title: Platform and Compute Engineer - CPT

Job Location: Western Cape, Cape Town

Deadline: April 17, 2025

ROLE RESPONSIBILITIES:

  • Day-to-day support of our customer's network and server environments.
  • Perform project related duties regarding new deployments or development requirements.
  • Troubleshooting technical faults and providing satisfactory fixes to the customer.
  • Regularly updating customers on progress of faults by telephone and email.
  • Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems and change requests.
  • Completing customer environment Change Requests, including impact and risk analysis, implementing out of hours where required.
  • Providing day to day administration for managed service customers.
  • Providing input to customer facing Technical Incident Reports.
  • Capturing repeat faults and undertaking root cause analysis.
  • Proactive identification of fault trends.
  • Maintaining and updating customer technical documentation.
  • Constant knowledge capture and sharing.
  • Stay up to date and accredited within the current technologies.
  • Work with the other departments to understand and share technical strategy.
  • Work as part of the on-call rota and ensure resources are always available 24x7 and respond within SLA time frames to any call from the MSC Shift team out of hours.
  • Attend the Change Advisory Board for customer change requests.
  • Attend meetings and working parties to represent Operations where necessary.
  • Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
  • Attend customer sites for onsite project and support related activities.
  • Helping to identify gaps in existing technical documentation, knowledge and skills.
  • Creating and maintaining of technical customer documentation.
  • Providing input to customer facing Technical Incident Reports.
  • Undertake technical audits for key customers where issues have been identified.

PERSON REQUIREMENTS:

QUALIFICATIONS:

  • Graduate or qualified by experience with ideal certifications such as:
  • Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 and MS-101)
  • VMware VCP – VCP-DCV 6.x, 7.x, 8.x
  • Commvault Certified Professional
  • ITIL Foundation

EXPERIENCE:

  • VMware vSphere
  • Microsoft O365 Administration
  • Microsoft Server OS administration and troubleshooting
  • Microsoft Hyper-V
  • Server hardware support such as Dell, HP, IBM
  • Storage system support
  • Experience of administering/troubleshooting Linux
  • Scripting knowledge: PowerShell, PowerCLI
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