Senior Manager, Partner Consulting

4 days ago

Cape Town, Western Cape, South Africa Xero Full time

Our Purpose

At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.

How you'll make an impact

This role is responsible for leading a team that is made up of Partner Consultants and Implementation Consultants. The Partner Consulting team consists of field based and office based team members, focussed on presales and post sales consultancy and implementation. The Partner Consulting Senior Manager is responsible for leading the team, helping them to achieve their targets and KPIs and ensuring our Accounting and Bookkeeping Partners receive the support and guidance they need to succeed. The role draws on experience and proven, dynamic leadership accompanied by knowledge of the accounting marketplace. You will own and build Xero's consulting and product adoption experience with IPMT. It carries responsibility for a significant proportion of Xero business across EMEA.

In this role you will play a key part in reviewing and implementing best in class methodology, technologies and tools to enable Xero partners to be as effective across their Xero client implementations as possible. This role will work strategically with the rest of the business functions including Sales and Marketing to ensure alignment and success. You will also be managing your team to set metrics.

What you'll do
  • Ownership of the EMEA consulting & implementation strategy, revenue target, processes and procedures
  • Manage a team of Partner and Implementation Consultants providing strong leadership, coaching and mentoring and direct their activation, productivity and effectiveness
  • Motivate, coach and mentor team members in the field, championing consulting process and best practice, driving productivity and effectiveness
  • You will own and build Xero's consulting and product adoption experience with IPMT
  • Work with other Xero stakeholders on our Partner Services messaging, raising visibility and managing external and internal expectations
  • Stay ahead of and proactively own industry trends and the competitive landscape, keeping key stakeholders across developments and opportunities
  • Provide insights and recommendations to relevant stakeholders to develop both the regional and global consulting strategy
  • Develop and maintain Partner self-service tools and information to provide a professional Partner Resources repository and ensure partner awareness
  • Agree and manage service levels externally and internally
  • Ensure our Partner Consulting offering coincides with our strategic objectives and oversee the development of new services or content where required
  • Manage skills share across the Partner Consultant team to ensure consistent service levels
  • Compile feedback and learnings from partners and deliver through appropriate channels across the business
  • Drive collaboration with other Xero functions such as Product, Marketing and Education
  • Share best practices with other Partner Consultant Management in each country
  • Responsible for overall people management of your team including the ongoing performance management, professional skills development, coaching and career progression of the team
  • Deliver timely and accurate forecasts and associated reporting
  • Monitor activity, deliver feedback and provide hands-on process improvement
  • Carefully monitor competition across the EMEA markets and provide valuable, timely and insightful input into competitive strategy
  • Facilitate team meetings, fostering the sharing of ideas and a strong team spirit
  • Work with leadership to shape and develop our culture, uphold our values, understand and promote our vision.
  • Promote Xero as a thought leader via the creation of content, e.g., blogs, social media, webinars, events, and media engagement
  • This is a hybrid role which will require fairly frequent travel to Xero offices with occasional overnight stays
Success looks like
  • Achieving activation targets, KPIs and utilization metrics
  • Delivering consistency and predictability within the Partner Consulting Team
  • Building excellent relationships with internal cross-functional stakeholders
  • Build processes and tools to execute the long term strategy of the Solutions Consulting team across EMEA
  • Overseeing exceptional service levels to Partners
  • A high performing, engaged and motivated team
What you'll bring with you
  • Knowledge of day to day operation of an Accounting Firm would be a real advantage.
  • Experience of people management would be desirable.
  • Coaching and/or mentoring experience.
  • Working to metrics CRM Usage
  • 2 years experience in a partner and/or practice consulting role
  • Proven success in building strong commercial relationships
  • Outstanding communication and presentation skills
  • Drives other teams to support delivery of outcomes that are commercially beneficial to Consulting and Xero
  • To be process driven and willing to take ownership
  • Ability to inject operational rigour into the consulting organisation
  • Passion and desire to make a difference
  • Determination to succeed
  • Proven ability to use data and insights to facilitate your team to achieve its targets
  • Knowledge of Xero
Why Xero?

Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, cash referral bonuses, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks, coffee, and spaces for you to take a break, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.

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