Aftermarket Team Leader M/F

2 weeks ago


Pinetown, KwaZulu-Natal, South Africa Groupe CFAO Full time

Technical & Services - Parts and / or Services

Position Title

Aftermarket Team Leader M/F

Contract

Full-time

Purpose

The purpose of this position is to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate the department profitably according to set targets.

Responsibilities
  1. Overall responsibility to manage the team reporting to this position including continuous performance feedback, coaching, and counseling to ensure ongoing improvement of performance.
  2. Conduct bi-annual performance appraisals per staff member and compile payroll information to be submitted timeously.
  3. Hold monthly/weekly team meetings and achieve employee morale survey targets.
  4. Manage leave and absenteeism and implement HR practices in line with company strategic objectives.
  5. Ensure effective inter-departmental and internal communication.
  6. Carry out routine maintenance checks ensuring all necessary service parts are available prior to attending customers' sites.
  7. Proceed to customer's premises, locate equipment, diagnose faults, and inform Service Coordinator and the customer of the approximate time of completion.
  8. Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition.
  9. Provide technical assistance, coaching, and on-the-job training to all Field Service Team members.
  10. Manage financial aspects of the team in line with budget and department strategic objectives.
  11. Ensure compliance with OHSACT requirements on own and customer premises.
  12. Drive customer service excellence by building strong relationships with internal and external customers.
  13. Grow the aftermarket customer base through visits to existing and new customers for service or maintenance contracts.
Job Location

Africa, South Africa

Location

80 Otto Volek Road, Pinetown, South Africa

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