Aftermarket Team Leader M/F
2 weeks ago
Technical & Services - Parts and / or Services
Position TitleAftermarket Team Leader M/F
ContractFull-time
PurposeThe purpose of this position is to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate the department profitably according to set targets.
Responsibilities- Overall responsibility to manage the team reporting to this position including continuous performance feedback, coaching, and counseling to ensure ongoing improvement of performance.
- Conduct bi-annual performance appraisals per staff member and compile payroll information to be submitted timeously.
- Hold monthly/weekly team meetings and achieve employee morale survey targets.
- Manage leave and absenteeism and implement HR practices in line with company strategic objectives.
- Ensure effective inter-departmental and internal communication.
- Carry out routine maintenance checks ensuring all necessary service parts are available prior to attending customers' sites.
- Proceed to customer's premises, locate equipment, diagnose faults, and inform Service Coordinator and the customer of the approximate time of completion.
- Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition.
- Provide technical assistance, coaching, and on-the-job training to all Field Service Team members.
- Manage financial aspects of the team in line with budget and department strategic objectives.
- Ensure compliance with OHSACT requirements on own and customer premises.
- Drive customer service excellence by building strong relationships with internal and external customers.
- Grow the aftermarket customer base through visits to existing and new customers for service or maintenance contracts.
Africa, South Africa
Location80 Otto Volek Road, Pinetown, South Africa
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