Customer Liason

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Location: Durban

Customer Liaison in the high-end architectural design. Role Focus: Providing support by handling client services, credit processes, and returns.

• MATRIC CERTIFICATE A MUST, Interior Design, or a related field (advantages).
• 3+ years of experience in sales support, customer relations, or account management.
• Own vehicle, valid driver's license.
• Background in working with architects, interior designers, and luxury homeowners.
• Strong knowledge of high-end fabrics, textiles, and luxury furnishings.
• Excellent communication and interpersonal skills to liaise effectively with architects, designers, and high-net-worth clients.

• Returns Management: Investigating returns to ensure alignment with company policy.
• Credit and Refund Processing: Handling credit processing and ensuring stock returns are accurately documented.
• Customer Service: Responding to general inquiries, providing professional customer service, and handling complaints following company guidelines.
• Stock and Price Checks: Verifying stock availability, price checks, and reservation requests.
• Claims and Records: Keeping claims records updated and submitting them monthly.
• Client Assistance: Supporting clients with fabric selection and assisting in showroom and event setups as required.
• Administrative Support: Assisting with reports when needed, meeting minutes, and resolving account queries.
• Account Applications: Investigating and verifying new account applications with correct documentation.

Passionate about creating, engaging with top designers, inspiring spaces, guiding clients in selecting the perfect fabrics, finishes, and decor elements, and transforming their visions into reality.