Waste Education Officer

1 week ago


Durban, KwaZulu-Natal, South Africa Triumph Consultants Ltd Full time

Temporary Waste Education Admin Officer

Sunderland 2025 AGY 11

Please do not apply for this role unless your CV meets the following general requirements, listed below:

  1. You must be UK based and have the right to work in the UK.
  2. For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
  3. This is a temporary role, initially 5 months. Please do not apply if you are seeking a permanent position.

Key Requirements:

  1. Able to provide excellent customer service by being able to delight customers and deliver high quality tailored services to meet their needs and exceed expectations.
  2. Knowledge of Microsoft Office, including Microsoft Word and Excel, and knowledge of CRM systems.
  3. Able to work effectively within a busy team environment, or independently.
  4. Full UK driving licence and access to own car.

As a Waste Education Officer, you will play an integral role in supporting the daily operations of Environmental Services. The ideal candidate will have a positive attitude, with strong organisational skills along with the ability to multi-task and provide a high level of customer care and act as a representative for the service, individually and as part of a team.

Key Responsibilities

  1. Work as part of a team and individually to promote the Council's refuse & recycling service with particular emphasis on the correct and appropriate ways to dispose of waste and recycling.
  2. Carry out daily canvassing duties and assessments in relation to the refuse and recycling service, specifically the recycling of household and occasionally, commercial waste.
  3. Monitor customer compliance with service requirements while offering support, advice and guidance on the correct presentation of waste.
  4. Advise the public on contamination issues relating to the kerbside recycling collection scheme and signposting residents to alternative options for waste reduction or disposal of waste unsuitable for resident's kerbside bins such as small and large electricals, large items and other difficult wastes.
  5. Record and monitor requests for information received and address any complaints from members of the public in a timely manner. Use of email and other service area software packages, to provide specific advice and support to residents. Communication both verbally and/or in writing ensuring, where appropriate, any agreed actions such as ordering and delivering wheeled bins/caddies and monitoring their proper use are fulfilled.
  6. Undertake visits, carry out assessments and monitoring in order to respond to customer needs this includes but is not limited to assessing the need for additional medical waste bins, larger recycling bins, assisted collection or the provision of replacement wheelie bins.
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