Claims Manager

1 week ago


Cape Town, Western Cape, South Africa Be Different Recruitment Full time
Reference: JHB006272-AM-2

NOTE: This is a hybrid position - 2 days in the office and 3 days at home

Our client, an international global life and health reinsurance company, is urgently looking for a Claims Manager to be responsible for the day-to-day management of the claims administration team. This role ensures that the South Africa-based Treaty and Facultative business is administered appropriately and accurately in line with treaty specifications.

Duties & Responsibilities

In order to be considered the following is required:

  • Bachelors degree / qualification would be advantageous
  • Minimum of 5 years previous experience in a team leader role
  • 5 years experience in the life insurance industry
  • Proven track record of coaching, developing, and mentoring direct reports
  • Strong IT skills with a good understanding of MS Excel
  • Superior oral and written communication and presentation skills
  • Effective interpersonal skills; ability to interact with employees at all levels and across different departments
  • Ability to focus on priorities, targets, and deadlines
  • Ability to plan and manage resources within the team, handling several projects at once and delivering them to agreed schedules

Responsibilities:

  • Ensure that claims relating to SA business are administered appropriately through the chain of companies, external retro companies, and the International Retro Pool
  • Manage the work which includes tracking and reporting on progress
  • Document claims processes and procedures, indicating where any variation exists, either by country, system, or client
  • Ensure that the company's claims administration standards and time service requirements are applied to the handling of all business received
  • Provide claims administration data for input to accounting records, valuation systems, and regulatory returns
  • Ensure claims administration data is provided to retrocession clients, including International Retro Pool, in a timely and accurate manner
  • Undertake client audits, assurance reviews, and visits, engaging with Internal Audit to ensure risks are handled/mitigated appropriately
  • Seek feedback from other departments who interact with the claims administration team

If you would like to email your CV directly – please send it to aliciam@bedifferent.co.za

Package & Remuneration

Plus Medical Aid and Provident Fund

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