national technical manager

Intercape is looking for a highly knowledgeable and experienced National Technical Manager

who will manage the entire Technical Team across the Intercape Group.

Duties & Responsibilities

Planning and Management of National Technical Strategy

• Planning of a National Technical Strategy
  • Plan and draw-up an annual technical business plan.
  • Present national technical strategy recommendations and suggestions to board of directors for approval.
  • Manage execution process of technical strategy as instructed by board of directors.
  • Review current tyre strategy and make recommendations for longer term solutions.
  • Refurbishment planning.
  • Management of units.
  • Manage cent per kilometer of complete fleet.
• Identify and ensure the effective implementation of technical campaigns in order to achieve technical strategic goals.
• Review and approve technical priorities or needs with senior technical personnel on a weekly basis.
• Recommendations and assistance with the buying and sign-off of new fleet additions, as well as selling of old fleet.
  • Ensure new coach is in accordance to Intercape standards and needs, prior to commissioning of the coach.
  • Ensure coaches that are sold are in an acceptable condition for the buyer.
• Ensure compliance of vehicle fitness for the entire fleet.
  • Ensure Certificate of Fitness tests are done timeously for the entire fleet.
  • Make sure all buses are in a presentable condition and cleaned as per standing instructions.
  • Ensure servicing schedules for the entire fleet is executed and managed according to company policies and procedures.
• Ensure proper control over national company equipment and tools in workshops.
  • Review monthly reports on equipment and tools of all technical workshops.
• Determine, replace and repair strategy.
• Compilation of national technical budget and implement financial control measures with regards to the technical budget.
  • Workshop fixed assets (example tools, jacks).
  • Fleet maintenance – parts, units, windows, tyres, lubricants, trailers.
  • Traveling and accommodation.
  • Small and major accidents.
  • Refurbishments budget.
  • Non-revenue vehicles.
• Manage and control budget efficiently
  • Effective utilization of MOVE system.
• Manage variance on the technical budget.
  • Effective budget management taking into account operational needs and demands.
• Ensure all warranty claims are processed
  • Analyze and sign-off on MOVE warranties report.
  • Negotiate optimal warranty fees from supplier.
• Monthly budget analyzed and reports provided at Income and Expense meeting as well as MANCO meetings.

Facilitate relationship between Operational and Technical divisions

• Ensure the Technical division meets Operational division's needs to provide coaches and trailers.
• Ensuring the quality control of the total Intercape fleet with regards to aesthetics, neatness and overall condition is according to Intercape standard.
  • Daily inspections and involvement with fleet.
  • Being involved with technical maintenance to provide advice and assistance.
• Provide alternative solutions to technical problems and issues (breakdowns, delays on services, maintenance).

Human Capital Management

• Manage the Technical Division
  • Current headcount of technical staff.
  • Identify and plan for future needs for expansion of workforce and need for temporary/relief staff.
  • Salary and Overtime budget.
  • Effective leave management.
  • Review the effective and optimal rostering of staff.
  • Review and manage the staff discipline process.
• Manage direct reports on a daily basis and provide advice and assistance
  • Availability and open door policy to direct reports.
  • Monthly constructive feedback to direct reports on their performance.
  • Ensure company performance management system is implemented and executed in division.
  • Conduct Performance assessments and feedback for direct reports.
• Ensure divisional staff morale is maintained and optimized
  • Weekly toolbox meetings.
  • Quarterly strategic meetings with senior technical management team.
  • Inspire positive energy among technical staff.
  • Regular depot visits, resolving of burning issues and motivation of staff.
• Staff development is done according to:
  • Individual skills needs.
  • Business development needs.
  • Company skills plan.
  • Company skills development strategy.
• Manage the national technical structure with regards to effectiveness and ultimate productivity.
• Assist the HC department in recruiting the correct caliber and quality of employees.
• Support HC department with communication to division regarding project needs.

Leadership and General Management

• Act as leader and mentor to peers and subordinates.
• Ensure effective communication between technical employees and senior technical management.
• Ensure that daily feedback is provided in the morning conferences.

Policies and Procedures

• Technical policies are drawn-up in collaboration with necessary stakeholders.
• Policies and procedures are communicated to all relevant stakeholders.
• Effective management of all technical policies and procedures.
• Equipment replacement policy managed and coordinated. Market related research conducted to measure an equipment replacement policy.

Reporting & General Management

• Ensure that daily reporting is done by senior technical management on all technical functions.
• Conduct depot visits and provide feedback report to MANCO and EXCO.
• Provide intelligence to influence decision making in both the operational and technical environments.
• Ensure procurement policies and procedures are adhered to.
• Overall responsible for reporting on all technical related aspects to MANCO and EXCO.
• Regular communication to the COO and EXCO.
• Assists with the compilation of the Technical Director's report.

Systems & Compliance

• Ensure all jobcards are managed according to company policies and procedures.
• Coordinate the logging of all related information on company system as required by policy.
• Understand all company systems available and value that can be gained from these:
  • MOVE
  • SOPS
  • Intasect
  • Mix Telematics
  • Booking system
  • Revenue system
• Overall monitoring of Technical Dashboard and implement solutions to counter problems identified.
• Ensure internal white-boards are maintained and reviewed.
• Ensure compliance by technical department with all company policies and procedures.

Desired Experience & Qualification

EDUCATIONAL AND EXPERIENCE

• 10-15 years' experience.
• Tertiary qualification a preference (must be a qualified mechanic).
• Must have a valid Passport.
• Must have a valid driver's license (Code 14 preferably).

RELATED JOB REQUIREMENTS

• Travel frequently to depots and other offices.
• Be physically involved in all technical related issues and be willing to spend time in the workshops.
• Have a proficient knowledge of the company, its divisions, associates, people, products, service and website.
• Deliver exceptional service that exceeds customers' expectations through proactive and appropriate solutions.
• Research and provide legal opinions on a variety of issues and new business projects within the business to proactively identify, assess and manage legal risk.
• Must be willing to assist in general administrative duties.
• Enjoy working independently as well as be part of a team.
• Assist fellow colleagues in the daily running of company related tasks.
• Be focused on providing work of an extremely high quality.
• Show ability to work under pressure and manage deadlines.
• Very good organizational skills.

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