Field Technician
3 weeks ago
Job Title: Field Technician (Centurion) - Construction Technology
Job Location: Gauteng, Centurion
Deadline: April 05, 2025
Responsibilities:
- Product Implementation:
- Manage field implementations to ensure products and solutions meet customer satisfaction.
- Conduct thorough testing and obtain customer sign-off, accompanied by documented implementation tests.
- Collaborate with internal teams to facilitate successful implementations.
- Field Support:
- Perform regular site visits for repairs and maintenance of implemented products and solutions.
- Diagnose and resolve reported issues or malfunctions using standard troubleshooting procedures.
- Provide optimal customer support through field visits or telephonic assistance.
- Log all product, solution, or customer issues accurately, provide timely reports, and manage field dispatch schedules.
- Foster and maintain supportive customer relationships.
- Product Training:
- Deliver operator training to customers on all implemented or upgraded products and solutions.
Requirements:
- Millwright Qualification – NQF 4 (Trade School).
- 3+ years proven experience in product or solution implementation and field service or support.
- Experience in the Geospatial industry is an advantage.
- Advanced knowledge of OPTRON Group technologies and solutions is a plus.
- Proficiency in troubleshooting, repairing, testing, and servicing technical equipment.
- Familiarity with solutions implementation and service level support best practices.
- Valid driver's license; a company vehicle will be provided for use from the office to client sites.
- Willingness and ability to travel extensively internationally (mainly within Africa) and be away from home regularly.
- Ability to meet the physical demands of the job and operational requirements.
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