Senior Manager, Partner Consulting

2 weeks ago

Randburg, Gauteng, South Africa Roman Health Pharmacy Llc Full time

Our Purpose At Xero, we're here to help you supercharge your business.

We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.

When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.

How you'll make an impact

This role is responsible for leading a team that is made up of Partner Consultants and Implementation Consultants.

The Partner Consulting team consists of field-based and office-based team members, focused on presales and post-sales consultancy and implementation.

The Partner Consulting Senior Manager is responsible for leading the team, helping them to achieve their targets and KPIs and ensuring our Accounting and Bookkeeping Partners receive the support and guidance they need to succeed.

The role draws on experience and proven, dynamic leadership accompanied by knowledge of the accounting marketplace.

You will own and build Xero's consulting and product adoption experience with IPMT.

It carries responsibility for a significant proportion of Xero business across EMEA.

In this role you will play a key part in reviewing and implementing best in class methodology, technologies and tools to enable Xero partners to be as effective across their Xero client implementations as possible.

This role will work strategically with the rest of the business functions including Sales and Marketing to ensure alignment and success.

You will also be managing your team to set metrics.

What you'll do
  1. Ownership of the EMEA consulting & implementation strategy, revenue target, processes and procedures.
  2. Manage a team of Partner and Implementation Consultants providing strong leadership, coaching and mentoring and direct their activation, productivity and effectiveness.
  3. Motivate, coach and mentor team members in the field, championing consulting process and best practice, driving productivity and effectiveness.
  4. Work with other Xero stakeholders on our Partner Services messaging, raising visibility and managing external and internal expectations.
  5. Stay ahead of and proactively own industry trends and the competitive landscape, keeping key stakeholders across developments and opportunities.
  6. Provide insights and recommendations to relevant stakeholders to develop both the regional and global consulting strategy.
  7. Develop and maintain Partner self-service tools and information to provide a professional Partner Resources repository and ensure partner awareness.
  8. Agree and manage service levels externally and internally.
  9. Ensure our Partner Consulting offering coincides with our strategic objectives and oversee the development of new services or content where required.
  10. Manage skills share across the Partner Consultant team to ensure consistent service levels, compile feedback and learnings from partners and deliver through appropriate channels across the business.
  11. Drive collaboration with other Xero functions such as Product, Marketing and Education.
  12. Share best practices with other Partner Consultant Management in each country.
  13. Responsible for overall people management of your team including the ongoing performance management, professional skills development, coaching and career progression of the team.
  14. Deliver timely and accurate forecasts and associated reporting.
  15. Monitor activity, deliver feedback and provide hands-on process improvement.
  16. Carefully monitor competition across the EMEA markets and provide valuable, timely and insightful input into competitive strategy.
  17. Facilitate team meetings, fostering the sharing of ideas and a strong team spirit.
  18. Work with leadership to shape and develop our culture, uphold our values, understand and promote our vision.
  19. Promote Xero as a thought leader via the creation of content (e.g., blogs, social media, webinars, events, and media engagement).

This is a hybrid role which will require fairly frequent travel to Xero offices with occasional overnight stays.

Success looks like
  1. Achieving activation targets, KPIs and utilization metrics.
  2. Delivering consistency and predictability within the Partner Consulting Team.
  3. Building excellent relationships with internal cross-functional stakeholders.
  4. Building processes and tools to execute the long term strategy of the Solutions Consulting team across EMEA.
  5. Overseeing exceptional service levels to Partners.
  6. A high performing, engaged and motivated team.
What you'll bring with you
  1. Knowledge of day to day operation of an Accounting Firm would be a real advantage.
  2. Experience of people management would be desirable.
  3. Coaching and / or mentoring experience.
  4. Working to metrics and CRM Usage.
  5. 2 years experience in a partner and / or practice consulting role.
  6. Proven success in building strong commercial relationships.
  7. Outstanding communication and presentation skills.
  8. Drives other teams to support delivery of outcomes that are commercially beneficial to Consulting and Xero.
  9. To be process driven and willing to take ownership.
  10. Ability to inject operational rigour into the consulting organisation.
  11. Passion and desire to make a difference.
  12. Determination to succeed.
  13. Proven ability to use data and insights to facilitate your team to achieve its targets.
  14. Knowledge of Xero.
Why Xero?

Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, cash referral bonuses, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks, coffee, and spaces for you to take a break, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.

#J-18808-Ljbffr

  • Senior Business Development Partner

    2 weeks ago

    Randburg, Gauteng, South Africa University Of Fort Hare Full time

    Monthly Cost To Company (Market related, Negotiable)Are you a strategic thinker with a passion for driving growth and forging impactful partnerships within the education sector?Do you have a proven track record of identifying opportunities, building strong client relationships, and exceeding business development targets?Are you ready to take the lead in...

  • Partner Success Manager

    7 days ago

    Randburg, Gauteng, South Africa Amazon Web Services South Africa Pvt Ltd Full time

    About the RoleWe are seeking an experienced Partner Development Manager to join our team in South Africa. As a key member of our AWS Consulting Partners Ecosystem team, you will be responsible for developing and executing strategies to drive revenue growth and customer adoption across our strategic business partners in the region.The ideal candidate will...

  • Partner Development Manager, South Africa, Partner Development Manager, South Africa

    2 weeks ago

    Randburg, Gauteng, South Africa Amazon Web Services South Africa Pvt Ltd Full time

    Amazon Web Services (AWS) is seeking talented individuals for an exciting role of Partner Development Manager for Consulting Partners in South Africa. Do you have the business savvy and industry expertise necessary to position AWS as the technology platform of choice?AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...

  • Senior HR Business Partner

    4 days ago

    Randburg, Gauteng, South Africa Whizants Full time

    Our client is looking for a dynamic, experienced Senior HR Business Partner to work with the executive team, partnering with business leaders to drive strategic people priorities. The ideal candidate will be an influential leader with a strong personality, excellent stakeholder management, and the ability to deliver outcomes in fast-paced, complex...

  • Senior HR Business Partner

    2 weeks ago

    Randburg, Gauteng, South Africa Whizants Full time

    Our client is looking for a dynamic, experienced Senior HR Business Partner to work with the executive team, partnering with business leaders to drive strategic people priorities. The ideal candidate will be an influential leader with a strong personality, excellent stakeholder management, and the ability to deliver outcomes in fast-paced, complex...

  • Senior Manager Visa Consulting

    2 weeks ago

    Randburg, Gauteng, South Africa Visa Inc. Full time

    Visa is a world leader in payments and technology, with over billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than countries and territories each year.Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling...

  • senior consultant

    2 weeks ago

    Randburg, Gauteng, South Africa Embedding Impact Full time

    Embedding Impact is a social impact measurement and management consultancy driven to enable social value creation at the intersection of business and society. We deliver value for organisations through measuring social value created and using these insights to deepen impact using stakeholder centric and data driven methodologies. We are an entrepreneurial...

  • Manager / Senior Consultant - Technology Consulting

    6 days ago

    Randburg, Gauteng, South Africa KPMG-SouthAfrica Full time

    You want to put your career on the fast track - we can bring the opportunities and the investment to make it happen.Our Digital Consulting practice is going through a period of accelerated growth. Clients are placing a premium on the services provided by the advisors they trust, to help make their strategies real through the use of the latest technology. We...

  • Senior Manager

    2 weeks ago

    Randburg, Gauteng, South Africa Access Bank Plc Full time

    Senior Manager: Coverage - Alliance BankingJob Mission / Objective: The Senior Manager - Coverage serves as the primary point of contact for all Alliance Banking partners, ensuring that relationships are strong, productive, and aligned with the bank's strategic goals.This role is responsible for driving Service Level Management with partners and monitoring...

  • Senior Asset Management Professional

    5 days ago

    Randburg, Gauteng, South Africa Set Consulting Full time

    As a Senior Asset Management Professional at Set Consulting, you will play a critical role in leading valuations across different asset classes. The successful candidate will have expertise in utilizing appropriate methodologies and building financial models while engaging with stakeholders.Key responsibilities include:Leading valuations teams and providing...

  • Management Consultant

    2 weeks ago

    Randburg, Gauteng, South Africa Robert Walters Full time

    Management ConsultantAs the Management Consultant in this innovative business, you will have the opportunity to join a dynamic projects team and contribute to large-scale projects that are essential for compliance with local regulations.This role provides a unique chance to transform regulatory implementation into a competitive advantage for financial...

  • Senior Insights Consultant

    2 weeks ago

    Randburg, Gauteng, South Africa Wearehuman8 Full time

    Senior Insights ConsultantDepartment : Client TeamsEmployment Type : Permanent - Full TimeLocation : JohannesburgReporting To : Elena JovanovicDescriptionThe Senior Insight Consultant is determined to activate change for great brands through a passion for data and consumer insights. They demonstrate their technical skills and are trusted to work...

  • Senior People Partner

    2 weeks ago

    Randburg, Gauteng, South Africa M-Kopa Kenya Limited Full time

    We are looking for a Senior People Partner to join our Human Resources Department as we scale up and drive digital and financial inclusion across our markets. Joining M-KOPA as a Senior People Partner offers a unique opportunity to be at the forefront of a company that is transforming lives and fostering financial inclusion. M-KOPA's products not only...

  • Sustainability Consultants

    2 weeks ago

    Randburg, Gauteng, South Africa Tis Holdings Full time

    Company DescriptionTISHoldings Pty Ltd focuses on Business Coaching, Digital Transformation, Artificial Intelligence, and Robotic Process Automation.They provide services in Human Capital Transformation, Governance Risk and Compliance, including Internal Audit.TISHoldings partners with SIRDAR to enable high-performance Boards and has a strong association...

  • Senior Manager

    4 days ago

    Randburg, Gauteng, South Africa Telesure Investment Holdings Full time

    Job title : Senior Manager: Consumer Partnerships, Affinities & New Business Development Job Location : Gauteng, Johannesburg Deadline : April 21 Job Purpose Oversee the implementation of partnership strategy across Non-Life Consumer. Engrain the functional strategy which is centered on customer growth to enable TIH to grow market share. Contribute...

  • Senior Manager

    2 weeks ago

    Randburg, Gauteng, South Africa Telesure Investment Holdings Full time

    Job title : Senior Manager: Consumer Partnerships, Affinities & New Business DevelopmentJob Location : Gauteng, JohannesburgDeadline : April 21Job PurposeOversee the implementation of partnership strategy across Non-Life Consumer. Engrain the functional strategy which is centered on customer growth to enable TIH to grow market share. Contribute to the...

  • Strategic Business Partner

    5 days ago

    Randburg, Gauteng, South Africa Absa Group Limited Full time

    About the Role:We are looking for a highly motivated and experienced Finance Business Partner to join our team. The successful candidate will provide strategic financial guidance and support to line managers and business owners.The role involves partnering with departments and line managers to complete sound annual financial plans within agreed...

  • Strategic HR Consultant

    5 days ago

    Randburg, Gauteng, South Africa Turner & Townsend Full time

    About the RoleWe are seeking an experienced Strategic HR Consultant to join our team at Turner & Townsend. As a Strategic HR Consultant, you will provide expert advice and guidance to our business units on HR-related matters, ensuring alignment with our overall goals and objectives.You will work closely with senior leaders and managers to develop and...

  • HR Business Partner Manager

    5 days ago

    Randburg, Gauteng, South Africa PepsiCo Full time

    About the JobWe are seeking an experienced HR Business Partner Manager to join our team. As a key member of the HR team, you will provide senior-level support to the HRD and leadership team. Your responsibilities will include liaising with country HR teams, developing and implementing HR metrics, and collaborating with LT and country HR teams on culture...

  • Partner Sales Executive

    2 weeks ago

    Randburg, Gauteng, South Africa Uipath Full time

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine.People who love being part of a fast-moving, fast-thinking...