Mobile Support Engineer

5 days ago

Johannesburg, Gauteng, South Africa Absa Group Full time

time left to apply End Date: March 24, 2025 (3 days left to apply)

job requisition id R-15973138

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Devops & Support

  • Apply problem solving skills to solve technical problems on existing applications
  • Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
  • Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
  • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
  • Provide inputs into application documentation for end users
  • Leverage application documentation to guide users through application support processes
  • Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
  • Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
  • Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
  • Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
  • Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
  • Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
  • Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
  • Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
  • Compile and maintain inventory of applications and related details
  • Meet all SLA requirements associated with application support being provided
  • Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
  • Maintain awareness of application risks and opportunities for improvement

Experience Required:

  • Minimum of 2 years + experience
  • Core Language Features
  • Basic Server Infrastructure Understanding
  • Call management systems
  • Mobile systems for device and contract management
  • Analytics on data extracts
  • Billing systems
  • Project management
  • Process management
  • Problem-solving skills

Knowledge & Skills:

  • Results oriented
  • Strong analytical and problem solving skills
  • Excellent written and oral communication skills
  • Team player – approachable, ability to share and consult others
  • Understanding of the business context

Competencies:

  • Analysing
  • Delivering Results and meeting customer expectations
  • Presenting & Communicating Information
  • Learning & Researching
  • Deciding and Initiating Action
  • Working with people

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

About Us

Absa Group Limited ("Absa Group") is listed on the Johannesburg Stock Exchange and is one of Africa's largest diversified financial services groups.

Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance.

Absa Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda and Zambia and has insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia. Absa also has representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.

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