Senior Sales Associate

Experience Gaming at Its Best – Join the Nintendo Team

Are you a passionate gamer with strong sales experience and the confidence to lead from the front? Do you know how to turn great customer interactions into sales, drive add-on opportunities, and motivate a team to deliver exceptional results?

We’re looking for a Senior Sales Associate to join our Nintendo in-store team. This is an exciting opportunity for an experienced sales professional who can combine a passion for gaming with strong commercial awareness, customer service, and floor leadership.

As a Senior Sales Associate, you will lead by example on the sales floor, drive revenue and add-on sales, support and coach Sales Assistants, and ensure that the Nintendo brand experience is consistently delivered to the highest standard.

Why Join Us?

• Be part of an exciting and vibrant Nintendo retail environment.
• Work alongside a team that shares your passion for gaming.
• Develop your leadership, sales, merchandising, and customer experience skills.
• Gain valuable experience in a fast-paced, internationally recognised gaming brand.
• Take ownership of sales performance and help drive the success of the store.

Your Responsibilities

Drive Sales & Revenue

• Lead by example on the sales floor to achieve daily and monthly individual and store revenue targets.
• Proactively drive cross-selling and upselling, with a particular focus on software and accessories.
• Monitor daily sales performance against targets and adjust floor activity to maximise opportunities.
• Drive key sales metrics including.

Own Floor Operations & Merchandising

• Maintain an tidy sales floor and ensure visual merchandising is executed in line with brand standards.
• Ensure all demo zones, interactive stations, and trial hardware are operational, clean, engaging, and fully stocked.
• Manage floor replenishment.
• Complete daily opening and closing floor checks, including POS readiness and security procedures.
• Take accountability for maintaining strong stock accuracy and minimising shrinkage.

Deliver an Exceptional Customer Experience

• Set the standard for exceptional customer service across every customer touchpoint.
• Actively engage customers at demo and trial zones and convert floor traffic into sales.
• Handle customer queries confidently and resolve floor-level issues quickly and professionally.
• De-escalate customer concerns and ensure appropriate issues are resolved within the same shift or within 24 hours.
• Gather customer feedback and share relevant insights with the Store Manager.

Lead & Develop the Sales Team

• Motivate Sales Assistants during shifts to optimise sales performance and customer service.
• Provide ongoing on-the-job coaching and training in product knowledge, Nintendo software titles, sales techniques, and effective pitching.
• Ensure effective floor coverage and manage staff rotation during peak trading periods.
• Lead by example and promote a positive, collaborative, high-performance team environment.
• Uphold and demonstrate company values: Focus, Innovate, Get Things Done, and Teamwork.
• Support consistent standards for punctuality, presentation, conduct, and professional behaviour.

Requirements:

• Completed National Senior Certificate (Grade 12).
• 2+ years of retail sales or sales consultant experience, preferably within gaming, consumer electronics, technology, or a similar environment.
• Previous experience taking a senior, supervisory, key-holder, or floor-leading role will be advantageous.
• A genuine passion for gaming and strong knowledge of Nintendo products, franchises, consoles, games, and accessories.
• Demonstrated ability to achieve and exceed sales targets.
• Strong understanding of upselling, cross-selling, add-on sales, and sales KPIs.
• Confident communication and customer engagement skills.
• Ability to coach, motivate, and influence other team members.
• Strong organisational skills and attention to detail.
• Ability to remain calm, professional, and solutions-focused when dealing with customer concerns.
• Must be a South African citizen.
• Must live within a reasonable commuting distance of Sandton City.

Please note that successful candidates will be required to undergo background screening, including criminal record, qualification, identity, credit, and reference checks.