Support Engineer

3 days ago


Randburg, Gauteng, South Africa Absa Group Limited Full time

Job title: Support Engineer: Service Delivery (Randburg)

Job Location: Gauteng, Randburg
Deadline: March 26, 2025

Job Summary

  • Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

  • Apply problem solving skills to solve technical problems on existing applications.
  • Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech.
  • Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications.
  • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & services.
  • Provide inputs into application documentation for end users.
  • Leverage application documentation to guide users through application support processes.
  • Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements.
  • Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and minimize issues.
  • Follow governance & risk procedures for all application support e.g. upgrades, maintenance, etc.
  • Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services.
  • Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation.
  • Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads, etc.
  • Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis.
  • Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs.
  • Compile and maintain inventory of applications and related details.
  • Meet all SLA requirements associated with application support being provided.
  • Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation, etc.
  • Maintain awareness of application risks and opportunities for improvement.

Education

  • Bachelor's Degree: Information Technology
#J-18808-Ljbffr

  • Randburg, Gauteng, South Africa Ananzi Full time

    We are looking for an IT Support Specialist to join our team at Ananzi. As an IT Support Specialist, you will be responsible for providing expert technical support to our employees, ensuring the smooth operation of our IT systems.Key Responsibilities : Manage and maintain our company's IT infrastructure, provide technical assistance to employees, and...


  • Randburg, Gauteng, South Africa Ziyana Group Full time

    Maintenance and Support EngineerZiyana Group is a leading international service trade and distribution company, seeking a skilled Maintenance and Support Engineer to join their technical team.The successful candidate will be responsible for developing disaster recovery and incident response plans, coordinating quick responses to outages, and reviewing...


  • Randburg, Gauteng, South Africa Sapientis Talent Management Full time

    Westech is a professional IT Support and Services company based in South Africa, providing IT Stability and Security to companies across various industries like engineering, mining, aviation, and consulting.With a focus on creating efficiency, improved productivity, and better profits for clients, Westech eliminates IT frustrations by implementing the...


  • Randburg, Gauteng, South Africa Sabenza IT & Recruitment Full time

    Location : Utrecht Delivery Center, Netherlands (Expats to Netherlands with rotation between SA and abroad)We are currently seeking an experienced and skilled M365 Support Engineer to join our growing team. As an M365 Support Engineer, you will be part of a dynamic environment, helping us ensure the seamless operation of Microsoft 365 services across various...


  • Randburg, Gauteng, South Africa Amazon Full time

    As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. This role supports services that focus on...


  • Randburg, Gauteng, South Africa Hollard Full time

    Overview:The role of the Technical Support Engineer is to provide effective technical assistance to the Trucking department by managing IT related incidents, including escalation, follow-through, and resolution advice.


  • Randburg, Gauteng, South Africa Amazon Full time

    As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed.You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. This role supports services that focus on...


  • Randburg, Gauteng, South Africa Transnet SOC Ltd Full time

    Job DescriptionThe Desktop Support Engineer will be responsible for providing technical support for IT equipment and ensuring the reliability of network connectivity. Key responsibilities include:Providing a single point of contact for end-users to receive technical assistance for IT equipment.Installing, diagnosing, repairing, and upgrading computer...


  • Randburg, Gauteng, South Africa Hollard Full time

    We are looking for a talented Technical Support Engineer to join our Trucking department at Hollard. In this role, you will be responsible for:Main ResponsibilitiesProviding comprehensive technical support to our team members, ensuring seamless operation of our systems and tools.Maintenance of hosted databases and TSP tracking applications to ensure...


  • Randburg, Gauteng, South Africa Blueion Support Services Full time

    Last updated : 1 day agoKey Responsibilities:Lead the design, planning, and execution of water engineering projects, ensuring they meet all technical specifications, budget, and schedule requirements.Provide expert technical support on water-related infrastructure projects, including water treatment, distribution systems, and stormwater management.Conduct...


  • Randburg, Gauteng, South Africa Nerospec Group Full time

    Field Engineer Job SummaryNerospec Group is looking for an experienced Field Engineer to join our team. In this role, you will provide on-site technical support, installation, troubleshooting, and maintenance of equipment and systems at customer locations.You will work closely with our engineering and project teams to ensure top-notch performance, minimal...


  • Randburg, Gauteng, South Africa Absa Group Full time

    Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryWork as...


  • Randburg, Gauteng, South Africa Old Mutual Full time

    Mobile Field Support EngineerWe are a leading financial services provider in Africa, and we're seeking a skilled Field Service Engineer to join our team. The role involves providing onsite technical support and maintenance for computer systems and networks.Key Responsibilities:Providing onsite technical support and maintenance for computer systems and...


  • Randburg, Gauteng, South Africa The Legends Agency Full time

    The Legends Agency seeks an experienced Junior Engineer to join our manufacturing team. In this role, you will be responsible for supporting production operations and ensuring efficient process management.Responsibilities:Support production teams by providing technical guidance and troubleshooting equipment issues.Collaborate with the manufacturing team to...

  • IT Support Engineer

    7 days ago


    Randburg, Gauteng, South Africa Logicalis Group (DE) Full time

    We are seeking an experienced IT Support Engineer to join our Platform and Compute Team in Johannesburg.The successful candidate will have a strong background in IT infrastructure and experience working with cloud-based systems.Key responsibilities include:Day-to-day support of customer network and server environmentsPerform project related duties regarding...


  • Randburg, Gauteng, South Africa AHK Full time

    Job OpportunityAn IT Engineer position has become available at Alfred H Knight in Johannesburg. The successful candidate will be responsible for maintaining and managing network server systems, LAB computers, and end-users' devices.About Our TeamWe are a dynamic and innovative team dedicated to delivering high-quality services and solutions to our clients....


  • Randburg, Gauteng, South Africa Zoho Full time

    Zoho is one of the world's most prolific software companies.With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting, and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business...


  • Randburg, Gauteng, South Africa Absa Group Full time

    Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...


  • Randburg, Gauteng, South Africa Liyema Consulting Full time

    Why Join Us?Work with a globally recognized company in a hybrid setup.Competitive salary package (R to R per hour, all-inclusive).Engage in exciting IT infrastructure operations.Gain exposure to cutting-edge technologies and cloud-based applications.Role OverviewAs a Desktop Support Engineer L2, you will provide technical support to our Johannesburg office...


  • Randburg, Gauteng, South Africa Amazon Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a strong background in incident management and customer ownership? If so, we want to hear from you! As an Incident Management Engineer at Amazon, you will play a critical role in ensuring our customers receive top-notch support during critical incidents.You will be responsible...