Operational Excellence Trainer

Operational Excellence Trainer

Permanent Midrand

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that.

We are people serving people.

While we boast the best in tech and infrastructure, our people are our greatest resource.

With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose

The Trainer is responsible for developing and delivering training programs to ensure that warehouse and transport division staff are fully competent in business processes, operational procedures, and role-specific practical applications.

This role ensures staff members meet required competency standards through assessment, coaching, and ongoing development interventions.

Key Responsibilities

1. Training & Development
   • Develop, implement, and facilitate training programs for warehouse and transport division employees.
   • Ensure training materials are aligned with company policies, industry standards, and regulatory requirements.
   • Provide hands-on, practical training tailored to each role within the warehouse and transport functions.
   • Conduct refresher training sessions periodically to maintain high operational standards.
2. Competency Assessment
   • Assess employee competence through observation, practical assessments, and structured evaluations.
   • Identify skills gaps and recommend appropriate training interventions.
   • Ensure compliance with competency-based training frameworks and regulatory requirements.
3. Practical Training & Coaching
   • Deliver on-the-job training and coaching to employees to improve their practical execution of tasks.
   • Use real-world scenarios and simulations to reinforce learning.
   • Support employees in mastering standard operating procedures (SOPs) and best practices.
4. Compliance & Safety Training
   • Conduct training on safety, health, environment, risk, and quality (SHERQ) standards.
   • Ensure all employees understand and comply with safety protocols in the warehouse and transport environment.
   • Assist in developing and maintaining a safety-conscious workforce.
5. Training Evaluation & Reporting
   • Monitor training effectiveness through feedback, performance tracking, and reporting.
   • Maintain training records, attendance logs, and assessment reports.
   • Provide recommendations for continuous improvement in training content and delivery.
6. Collaboration & Stakeholder Engagement
   • Work closely with HR, Operations, and SHERQ teams to align training with business needs.
   • Engage with supervisors and managers to understand role-specific challenges and tailor training accordingly.
   • Assist in developing a learning culture within the organization.
7. Continuous Improvement & Process Enhancement
   • Identify gaps in current training programs and decide on updates or new learning initiatives.
   • Recommend process improvements to leadership based on training observations and employee feedback.

Key Relationships

Internal Customer Relationships

• Warehouse & Transport Employees – Primary trainees who rely on the Trainer for skills development, coaching, and competency assessments.
• Supervisors & Line Managers – Collaborate with them to identify training needs, track employee progress, and ensure training aligns with operational goals.
• HR & Learning & Development Teams – Work closely with HR / L&D to align training programs with company policies, compliance requirements, and employee development plans.
• SHERQ Team – Ensure that training aligns with health, safety, environmental, and quality compliance standards.
• Operations Leadership – Provide insights into workforce readiness and training impact on operational efficiency.

External Customer Relationships

• Regulatory & Compliance Bodies – Engage with external accreditation bodies or regulatory agencies to ensure training meets industry and legal standards.
• Training Vendors & Partners – Liaise with external trainers, consultants, and learning material providers for specialized training interventions.
• Technology & Equipment Suppliers – Coordinate with vendors who provide training on new warehouse or transport technology and equipment.

Qualifications, Skills and Experience Required for the Job

• Relevant qualification in Training & Development, Human Resources, Logistics, or a related field.
• Accredited facilitator, assessor, and / or moderator qualification (advantageous).

Skills and Competencies

• Strong facilitation and coaching skills.
• Excellent verbal and written communication skills.
• Ability to assess skills and provide constructive feedback.
• Knowledge of adult learning principles and instructional design.
• Strong problem-solving skills and adaptability.
• Attention to detail and process-oriented mindset.
• Proficiency in Microsoft Office Suite and Cornerstone Learning Management Systems (LMS) (advantageous).
• Ability to engage and motivate learners across different skill levels.

Technical Competencies

• Training & Facilitation Skills – Ability to deliver engaging and effective training sessions to diverse learners.
• Competency Assessment & Evaluation – Skilled in assessing employees' practical abilities and ensuring they meet required standards.
• Process Knowledge – Strong understanding of warehouse and transport operations, including SOPs and compliance requirements.
• Adult Learning Principles – Knowledge of how adults learn and the ability to design training accordingly.
• Safety & Compliance Understanding – Knowledge of SHERQ standards and ability to train employees on safety and compliance practices.

Behavioral Competencies

• Communication Skills – Ability to clearly explain concepts, procedures, and expectations to employees at all levels.
• Coaching & Mentoring – Capability to guide employees in skill development, problem-solving, and role proficiency.
• Problem-Solving & Critical Thinking – Ability to identify training gaps and implement practical solutions.
• Interpersonal Skills – Builds strong relationships with trainees, supervisors, and leadership teams.
• Adaptability & Resilience – Ability to adjust training methods based on audience, learning pace, or operational changes.

Leadership Standards

• Leading Without Authority – Influence employees and managers to prioritize learning and development.
• Accountability & Ownership – Takes responsibility for training quality, effectiveness, and employee development.
• Collaboration & Stakeholder Engagement – Works closely with Operations, HR, and SHERQ teams to align training with business needs.
• Continuous Improvement Mindset – Seeks ways to enhance training content, delivery, and effectiveness.
• Decision-Making & Judgement – Makes informed decisions regarding employee competency, training needs, and compliance requirements.

We look forward to hearing from you