UG Technician

Direct message the job poster from HCLTech

Talent Hacker - Human Resources at HCLTech Digital Foundation Services | Technology Hiring | Executive Search | Pre-Sales & Support Hiring

We are looking for Operational Technology Underground Support Technicians

Responsibilities:

• Support and Maintain OT Underground Environment
• Support, monitor, test and troubleshoot hardware and software problems.
• Support and maintain end user requirements, including troubleshooting, account maintenance and training.
• Follow up with customers, provide feedback and see problems through to resolution
• Maintain professionalism, good attitude and appropriate behavior with OT personnel, clients and vendors.
• Development and maintain IT VISIO diagrams/drawings.
• Communicate effectively orally and in writing
• Assist in inventory and asset management for OT resources including Network hardware, vehicle hardware and Mobile equipment.
• Work with a team to automate management tasks, streamline processes and perform standard administration functions as needed.
• Resolving cross-functional issues at technical level
• Carry out industry standard test to diagnose and resolve faults
• Explain technical solutions to non-technical staff
• Gain in depth knowledge of the skills required to monitor and diagnose problems relating to technical area
• Properly escalate unresolved queries to the next level of support
• Ensure proper recording, documentation and closure
• Maximize system availability and performance through fault-tolerant configurations, efficient network and proactive monitoring.
• Stay abreast of advances in technology
• Perform additional duties as assigned by management.
• Assist in maintaining a clean and orderly workplace/office.
• Be presentable and clean daily.
• Lead by example, be flexible and willing to work overtime and time as requested by management.
• Be open minded in collecting info needed to complete tasks if no SOP is in place.
• Follow SOP's accordingly.
• Show initiative and share them with relevant management and fellow co-workers.
• Communication is priority.
• Propose workable solutions and improvements.
• Perform standard system installations with minimal supervision.
• Operate a variety of related Software & LAN equipment.
• Troubleshoot and resolve complex software, hardware and network problems.
• Strong understanding of TCP/IP, DNS.
• Knowledge of Fiber such as: Layouts, uses, different types etc.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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