BPO Client Account Manager

5 days ago


Johannesburg, Gauteng, South Africa ISTA Solutions Full time

ISTA Personnel Solutions South Africa - we are a global BPO call centre company, currently searching for a experienced and strong Client Account Manager, to join our rapidly expanding team.

The Client Account Manager, with their exceptional client relationship management skills, will be responsible to manage multiple client campaigns and agents, ensuring high-quality service delivery, drive performance improvements and exceed client expectations.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours Mon - Fri from 8h30am to 6pm EST (14h30pm to 24h00am South African time), however must be flexible and willing to work alternating shifts.
  • Work Environment: This is a remote role for South African Citizens only.
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Requirements

Minimum Requirements:
  • Proven experience in the BPO Industry
  • A minimum of 2 years' experience as Account Manager
  • Experience in handling a US Healthcare Campaigns will be an added benefit
  • Excellent verbal and written English skills
  • A dynamic and engaging personality, with a positive and proactive attitude, and strong problem-solving skills
  • Ability to work in a fast-paced working environment

Roles and responsibilities:

Operational Management:
  • Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective
  • Oversee scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs)

Performance Monitoring:
  • Track and analyze key performance indicators (KPIs) and service metrics for each account
  • Identify areas for improvement and implement strategies to enhance performance and efficiency

Client Management:
  • Serve as the primary liaison between the call center and clients, addressing any concerns or issues promptly
  • Ensure that client expectations are met and exceeded, maintaining strong relationships and high levels of satisfaction

Team Leadership:
  • Lead and motivate call center supervisors, agents, and other team members
  • Provide guidance, training, and support to ensure that team members are effective and engaged

Quality Assurance:
  • Implement and monitor quality control processes to ensure that service standards are upheld
  • Conduct regular audits and evaluations of call center interactions and provide feedback for improvement

Strategic Planning:
  • Develop and execute strategies to optimize account performance and achieve client goals
  • Work with clients to understand their evolving needs and adjust operational plans accordingly

Reporting and Analysis:
  • Prepare and present detailed reports on account performance, including metrics, trends, and areas for improvement
  • Use data-driven insights to make informed decisions and drive continuous improvement

Problem Resolution:
  • Address and resolve complex issues or escalations that arise, both internally and with clients
  • Implement corrective actions and preventive measures to avoid future problems

Process Improvement:
  • Continuously assess and refine operational processes to enhance efficiency and effectiveness
  • Implement best practices and innovative solutions to improve service delivery and client satisfaction

If you are not contacted within 14 working days, please consider your application unsuccessful.Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management
  • Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Johannesburg, Gauteng, South Africa ISTA Solutions Full time

    Job SummaryWe are seeking a seasoned Client Account Manager to lead our client relationships and drive business growth. As a key member of our team, you will be responsible for managing multiple client campaigns and agents, ensuring high-quality service delivery and exceeding client expectations.The ideal candidate will have a proven track record in the BPO...


  • Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Afrizan People Intelligence is looking for a seasoned BPO Strategic Manager to drive business growth and lead an Omnichannel Contact Centre. The successful candidate will have experience in business development, operations, and leadership.Responsibilities:Develop and execute business strategies for expansionDesign and implement efficient Contact Centre...

  • BPO Operations Manager

    14 hours ago


    Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Afrizan People Intelligence is seeking an experienced BPO Executive to lead the establishment and growth of a cutting-edge Omnichannel Contact Centre. This strategic role demands a visionary leader with a proven track record in business development, operations, and leadership.About the RoleThe ideal candidate will be responsible for driving new business...

  • BPO Executive

    3 days ago


    Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Are you ready to build something extraordinary? Afrizan People Intelligence is looking for a forward-thinking BPO Executive to establish and lead an Omnichannel Contact Centre from the ground up.This role calls for a strategic powerhouse with a solid background in business development, operations, and leadership - someone who can drive growth, innovation,...

  • BPO Executive

    17 hours ago


    Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

    Get AI-powered advice on this job and more exclusive features.Are you ready to build something extraordinary? Afrizan People Intelligence is looking for a forward-thinking BPO Executive to establish and lead an Omnichannel Contact Centre from the ground up.This role calls for a strategic powerhouse with a solid background in business development, operations,...


  • Johannesburg, Gauteng, South Africa ISTA Solutions Full time

    Job DescriptionWe are a global BPO call centre company, currently searching for a experienced and strong Client Account Manager to join our rapidly expanding team. The Client Account Manager will be responsible to manage multiple client campaigns and agents, ensuring high-quality service delivery, drive performance improvements and exceed client...


  • Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

    A seasoned BPO Executive is needed to establish and lead an Omnichannel Contact Centre from the ground up. As a natural leader, you will drive growth, innovation, and service excellence on a global scale, while fostering a positive, dynamic work environment.Key SkillsThe ideal candidate will possess:Leadership skills:Ability to motivate and inspire a...


  • Johannesburg, Gauteng, South Africa ISTA Solutions Full time

    Ista Solutions is a global Business Process Outsourcing (BPO) company partnering with a USA-based client in the healthcare sector. We are seeking a skilled accounting professional to support our team in a remote setting.Job Description:Maintain accurate financial records and perform bookkeeping duties, including accounts payable/receivable, reconciliations,...


  • Johannesburg, Gauteng, South Africa Digital Solutions Group Full time

    Digital Solutions Group is a leading BPO company specializing in digital solutions for various industries. We are committed to driving innovation and excellence in our services, with a focus on delivering value to our clients.Main Responsibilities:Develop and execute sales strategies to promote digital solutions to potential clients within the insurance...


  • Johannesburg, Gauteng, South Africa ISTA Solutions Full time

    About the RoleThis is a mid-senior level position that requires a highly skilled and experienced Client Account Manager to lead our client relationships and drive business growth. The ideal candidate will have a proven track record in the BPO industry, with a minimum of 2 years' experience as an Account Manager. They will also possess excellent verbal and...

  • Account Manager

    3 days ago


    Johannesburg, Gauteng, South Africa Ad Hoc Client - 5397105 Full time

    Job DescriptionWe are seeking an experienced Account Manager to join our team. The successful candidate will be responsible for managing existing customer relationships and identifying new business opportunities.Key ResponsibilitiesDevelop and maintain strong relationships with existing customers, identifying opportunities for growth and...

  • Client Accountant

    20 hours ago


    Johannesburg, Gauteng, South Africa Tumaini Consulting Full time

    A well-known Insurance company is looking for an Client Accountant to join their team in Johannesburg Requirements/Qualifications: Process underwriting results per client onto the general ledger including premium, reinsurance premium, claims, recoveries, commissions and fees. Process reserves per client onto the general ledger i.e. outstanding claims,...


  • Johannesburg, Gauteng, South Africa ISTA Solutions Full time

    Role OverviewWe are seeking a Client Account Manager to join our team at ISTA Solutions. The successful candidate will be responsible for managing multiple client campaigns and agents, ensuring high-quality service delivery and exceeding client expectations. This is a full-time role that requires a highly skilled and experienced professional to lead our...


  • Johannesburg, Gauteng, South Africa Lanline Technologies Full time

    Job Summary:Lanline Technologies seeks an experienced Client General Manager to lead client relationships and drive business growth in Gauteng. The ideal candidate will have a strong background in client management, account growth, and strategic planning.Responsibilities:Build and maintain strong relationships with existing clients to ensure loyalty and...


  • Johannesburg, Gauteng, South Africa Hogarth Worldwide Ltd Full time

    We are seeking a Client Solutions Manager to join our dynamic team at Hogarth Worldwide Ltd. As a Client Solutions Manager, you will be responsible for the overall management of key client accounts, leading and developing a team, and contributing to the growth of our business.This role requires a strategic thinker with a strong understanding of integrated...


  • Johannesburg, Gauteng, South Africa Digital Solutions Group Full time

    DSG is seeking a dynamic and results-driven individual to join our team as a Sales and Account Executive. This position will have a dual focus on selling digital solutions and managing client accounts, with a specialized understanding of the insurance industry.About us:DSG is a leading BPO company specializing in digital solutions for various industries. We...


  • Johannesburg, Gauteng, South Africa Curiska Full time

    Hiring: Client accounts and applications analyst.Location: Rosebank, JHBOverviewThis position is responsible for overseeing the end-to-end onboarding process of new clients, focusing on the management of client data related to account openings, AML/KYC compliance, and tax identification across various products and platforms.Key Duties and...


  • Johannesburg, Gauteng, South Africa Afrizan People Intelligence Full time

    A highly motivated BPO Executive is required to lead the establishment of an Omnichannel Contact Centre. The successful candidate will have a solid background in business development, operations, and leadership, with expertise in Omnichannel strategies and technology integration.ResponsibilitiesThe role includes:Quality & Customer Experience:Establish robust...


  • Johannesburg, Gauteng, South Africa Edge Executives Full time

    About UsAt Edge Executives, we value talented professionals who can drive business growth and develop strong client relationships. As a Client Relationship Manager, you will play a crucial role in maintaining seamless operations and identifying new opportunities within existing accounts.Key ResponsibilitiesDevelop and execute strategies to maintain strong...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Our client is looking for a Renewable Energy Key Accounts Manager to join their dynamic team and help them power the transition to a greener future. If you have a knack for managing high-value client relationships, a strong commercial mindset, and a deep understanding of the renewable energy sector, we want to hear from you What Youll Be Doing: Manage &...