Client Director

3 weeks ago


Randburg, Gauteng, South Africa FNZ Group Full time

Job Location : Gauteng, Johannesburg

Deadline : April 13, 2025

Role Description

  • The primary responsibility of the Client Director is to successfully manage the relationship between the client and FNZ, and in so doing maximise the long term financial position between these. In addition, they are accountable for the management of FNZ's delivery to Customers.
  • The role is responsible for the overall satisfaction of the customer through supporting the growth and development of the customer platforms, and maximising the financial outcomes delivered by the customer platform (both in enhancement fees and service revenues).

Ensuring FNZ's platform services are successfully provided to Customers requires :

  • Ensuring the quality of FNZ's delivery to customers is of a consistently high standard (project and service delivery).
  • Be responsible for delivering the revenue target for existing customers (both enhancement fee and service revenue).
  • Delivering technology and business change programmes in accordance with contractually agreed milestones, budgeted costs and FNZ's Group quality standards.
  • The product / investment administration and custody service is delivered to Customers, as a minimum, in accordance with the contractually agreed service standards.
  • The technology support service being delivered, as a minimum, in accordance with the contractually agreed service standards and FNZ's Group quality standards.
  • Supporting and help shape Customers strategic development and growth objectives.

Specific Role Responsibilities

Customer Satisfaction

  • Accountable for all FNZ's interfaces & interactions with Customers;
  • Accountable for and achieves quantitative customer satisfaction standards in accordance with FNZ Group objectives;
  • Accountable for and achieves qualitative satisfaction standards via the feedback of Customers senior management to FNZ senior management (Group CEO, Regional CEO and Group COO).

Delivery Management

  • Take accountability, and be actively involved, in the end-to-end delivery of each client change programme. Work closely with the Project Management team to ensure each programme is delivered successfully, on-time and to the required quality level.
  • Ensure there is effective management of technology and business change programmes in accordance with FNZ's SDLC;
  • Deliver technology and business change programmes in accordance with contractually agreed milestones, budgeted costs and FNZ's Group quality standards;

Platform Services

  • Accountable for ensuring the product / investment administration and custody service is delivered to Customers, as a minimum, in accordance with the contractually agreed service standards;
  • Accountable for ensuring the technology support service being delivered, as a minimum, in accordance with the contractually agreed service standards and FNZ's Group quality standards.
  • Accountable for achievement, on a quarter by quarter basis, of budgeted revenue for all Implementation and Enhancement fees related to Customers;
  • Accountable for achievement, on a quarter by quarter basis, of budgeted levels of FUM and Asset Servicing Fees revenue for Customers;
  • Accountable for the development and maintenance of an Implementation and Enhancement Fee pipeline for Customers.

Strategic Outcomes

  • Accountable for the on-going development and maintenance of an account management plan to ensure future FNZ revenues, margins and FUM from Customers are maximised;
  • Accountable for the achievement of budgeted levels of Committed FUM for Customers;
  • Accountable for the development and creation of a Committed FUM pipeline from migrations;
  • Responsible for supporting and help shape the Customers strategic development and growth plans.

Risk & Compliance Outcomes

  • Responsible for ensuring Customers receive regular, accurate and appropriate reporting assuring them of FNZ's compliance with our regulatory obligations and to enable Customers to fulfil their regulatory obligations;
  • Accountable for the successful facilitation and management of audits & reviews of FNZ carried out by Customers or their 3rd parties including the successful closure of any findings from those audits or reviews related to FNZ;
  • Accountable for ensuring that Risk Events and / or Breaches related to Customers are actioned and closed within any contractual or regulatory timeframes;
  • Accountable for providing regular, accurate and appropriate reporting on any risks relevant to the successful delivery of the platform services to ensure the achievement of Customers & FNZ's regulatory obligations;
  • Accountable for providing regular, accurate and appropriate internal reporting on any risks relevant to the successful delivery of the platform services to ensure the achievement of FNZ's financial outcomes.

Experience required

Successful candidates are likely to have the following skills and experience :

  • Extensive experience in role with responsibility for customer delivery (service or project or both) with the ability to demonstrate consistent achievement of positive customer outcomes.
  • Experience of delivering to revenue targets, and growing the value of customer accounts.
  • Experience of managing stakeholders at Executive level.
  • Outstanding team communication skills, confident in dealing with internal and external clients.
  • Independent, self-directing and solution focused working style.
  • Ability to think strategically and problem solve creatively. Able to evidence experience of implementing a continuous improvement culture in teams they have led previously.
  • Innovative and forward-looking approach to people management and culture, operations, technology and system development.
  • Strong people leadership skills, with the ability to develop, motivate, and manage multi-disciplined teams.
  • Ability to work across teams to build successful working relationships across multiple locations and team disciplines.
  • Ability to effectively manage stakeholders to Executive level.
  • Excellent written and oral communication skills.
  • Experience of managing multiple projects across different national and international locations.
  • Experience managing delivery in a commercial environment.
#J-18808-Ljbffr

  • Randburg, Gauteng, South Africa FNZ Group Full time

    Role OverviewThe Client Director at FNZ Group is accountable for delivering exceptional customer experiences and driving business growth through strategic partnerships.This role requires a seasoned professional with a proven track record of success in financial services, as well as excellent communication and interpersonal skills.The ideal candidate will be...


  • Randburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd T A MPC Recruitment Group EC Full time

    Client Relationship Director Job Summary: We're seeking an experienced Client Relationship Director to lead our client-facing efforts at Staff Unlimited Recruitment Pty Ltd T / A MPC Recruitment Group EC. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth through...


  • Randburg, Gauteng, South Africa Ad Talent Africa Full time

    About Ad Talent AfricaWe are an integrated agency with over 21 years of experience in the South African communications industry.We are seeking a talented professional to join our team as an Account Director.The successful candidate will be responsible for leading our account teams, building strong relationships with our clients, and implementing effective...


  • Randburg, Gauteng, South Africa Datafin IT Recruitment Full time

    About the OpportunityWe are seeking a talented and experienced ICT Leader to join our team as a Client Services Director. You will be responsible for driving strategic growth and managing client service contracts.About the TeamOur team is committed to delivering exceptional results and exceeding client expectations. We are passionate about providing...

  • Client Director

    3 weeks ago


    Randburg, Gauteng, South Africa Fnz (Uk) Ltd Full time

    The primary responsibility of the Client Director is to successfully manage the relationship between the client and FNZ, and in so doing maximise the long term financial position between these.In addition, they are accountable for the management of FNZ's delivery to Customers. The role is responsible for the overall satisfaction of the customer through...


  • Randburg, Gauteng, South Africa Datafin IT Recruitment Full time

    Business Development DirectorWe are seeking an experienced Business Development Director to lead and grow our Client Services Business Unit. As a key member of our team, you will be responsible for driving revenue, sales, solutions, presales, technical support, project management, and applying for tenders.The ideal candidate will have a strong understanding...

  • Lead Client Manager

    1 week ago


    Randburg, Gauteng, South Africa Ad Talent Africa Full time

    About Ad Talent AfricaWe are Ad Talent Africa, a forward-thinking integrated agency dedicated to delivering exceptional results in the South African communications industry.We are seeking a highly skilled professional to fill the role of Account Director, responsible for driving business growth and developing strategic partnerships with our clients.The ideal...

  • Operations Director

    3 weeks ago


    Randburg, Gauteng, South Africa FNZ Full time

    Role OverviewThe Operations Director is required to direct all designated Operational Pillars, appropriate operations team, and operations location to be accountable for the end to end service for the Corporate / Retail Clients on behalf of FNZ. As well as when appropriate to act as a Deputy for the COO.This means the following key requirements, the role...

  • Operations Director

    4 days ago


    Randburg, Gauteng, South Africa FNZ Full time

    Role Overview The Operations Director is required to direct all designated Operational Pillars, appropriate operations team, and operations location to be accountable for the end to end service for the Corporate / Retail Clients on behalf of FNZ. As well as when appropriate to act as a Deputy for the COO. This means the following key requirements, the role...


  • Randburg, Gauteng, South Africa FNZ Group Full time

    About the RoleWe are seeking an experienced Client Director to join our team at FNZ Group. As a Client Director, you will be responsible for developing and maintaining strategic relationships with our key clients.Your primary objective will be to drive growth in revenue and increase market share through effective partnership development and management.In...


  • Randburg, Gauteng, South Africa NedBank Full time

    About the OpportunityWe are seeking a highly experienced Sales and Services Director to join our Nedbank Wealth Cluster team. As a seasoned director, you will be responsible for leading and developing a high performing team to achieve sales and service targets.Key AccountabilitiesSales and Service Targets: Achieve sales and service targets by managing and...


  • Randburg, Gauteng, South Africa Nexus Recruitment Full time

    Finance Director OpportunityWe are looking for an experienced Finance Director to lead our client's finance team in the FMCG sector.The successful candidate will have a Bachelor's degree in Finance, Accounting, or a related field, with at least 5 years of experience in financial management.Key responsibilities include managing day-to-day financial...


  • Randburg, Gauteng, South Africa The HR Company Full time

    We are partnering with a prominent client in the Logistics and Transport sector to find an exceptional Key Account Manager to join their team in Johannesburg.Job Description:The ideal candidate will develop and implement customized strategies for individual customers based on their objectives, aligning key performance indicators with business goals.Lead the...


  • Randburg, Gauteng, South Africa Robinson & Co Banking Full time

    Investment Banking DirectorWe are seeking an experienced Investment Banking Director to join our team at Robinson & Co Banking. In this role, you will be responsible for developing and maintaining client relationships, identifying and originating new business opportunities in Africa, overseeing financial modeling, preparing and delivering client...


  • Randburg, Gauteng, South Africa Aon Hewitt Full time

    Aon Hewitt is looking for a highly skilled Client Service Manager to oversee the delivery of exceptional client service.The successful candidate will be responsible for leading and managing a team to achieve business objectives.Key ResponsibilitiesDevelop and implement strategies to improve client satisfaction and retention.Manage a team to ensure high...

  • Strategic Director

    1 week ago


    Randburg, Gauteng, South Africa AJ Personnel Full time

    Job Title: Strategic DirectorWe are seeking a highly experienced and accomplished Strategic Director to join our team at AJ Personnel. This is an exceptional opportunity for a visionary leader who can drive the organisation's strategy and operations forward.About UsAJ Personnel is a leading recruitment agency that specialises in connecting talented...


  • Randburg, Gauteng, South Africa Afrizan Personnel Full time

    Afrizan Personnel seeks a seasoned Executive Relationship Manager to spearhead their relationship-building efforts. As a key member of the team, you will focus on establishing and maintaining robust relationships with the company's Franchise Directors and Business Executives, ensuring they receive premium service and support.Main Responsibilities:Build and...


  • Randburg, Gauteng, South Africa Publicis Groupe Holdings B.V Full time

    Key Responsibilities:\The Senior Account Director will lead cross-functional teams to deliver integrated campaigns, working closely with clients and internal stakeholders to develop and maintain strong relationships.\Main Accountabilities:\\Develop and implement client strategies that align with business objectives\Manage multiple projects simultaneously,...


  • Randburg, Gauteng, South Africa Acca Careers Full time

    We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms.If you are approached for payment, this is likely to be fraudulent.Please check to see whether the role you are interested in is posted here, on our website.About TMF GroupTMF Group is a leading provider of administrative...


  • Randburg, Gauteng, South Africa Wunderman Thompson Full time

    Establish yourself as a senior art director at Wunderman Thompson, a leading global agency that combines creativity with technology. Our mission is to foster an inclusive work environment where creators can thrive and drive meaningful experiences.About the Role:We are seeking a highly skilled Senior Art Director who will be responsible for developing...