Trading Services Analyst

3 days ago

Randburg, Gauteng, South Africa Ig Group Full time

Job Title: Trading Services Analyst (German)

Job Description: We are a global leader in the financial services industry and a FTSE company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them.

We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. As a Trading Services Analyst, you'll help deliver world-class and industry-leading trading support to our global client base.

We're looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment.

You're also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with a wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning. We work in a hybrid model and our office is located in Kraków, Poland.

What you will do:
  1. Providing front-line support to our clients across phone, email, web chat, WhatsApp, and social media (in German as well as English);
  2. Answering queries from our client base on all of our products and platforms;
  3. Resolving trade queries and disputes;
  4. Dealing and executing trades for our clients over the phone (after relevant training) - this is execution-only dealing (we do not give any trading advice);
  5. Providing clients with technical support with our front-end platforms and chart packages;
  6. Conducting audit checks and client administration tasks;
  7. Participating in and running various local and international projects or initiatives.
What you'll need for this role:
  1. At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
  2. A degree-level education;
  3. Fluency in primary support languages: German (written and spoken);
  4. Fluent competency in English (verbal and written);
  5. Excellent interpersonal and communication skills;
  6. A logical and analytical approach to problem solving;
  7. Confidence to employ basic maths skills, particularly mental arithmetic;
  8. Strong organisational and time management skills;
  9. Ability to learn quickly and work under pressure;
  10. Literacy in MS Office.
The perks:
  1. Home office equipment reimbursement;
  2. Hybrid working model (in the office and remote);
  3. Performance-related annual bonus and company's shares scheme;
  4. Private medical cover for you and your family/partner (Medicover);
  5. Multikafeteria system (you can choose a multisport card, vouchers, etc.);
  6. Life insurance (Generali);
  7. Employee-led networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture;
  8. Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform;
  9. Well-being events as well as Employee Assistance Programme;
  10. Summer picnic, New Year party, and other social events;
  11. 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work.

Where you'll work: Your office will be in Kraków, Poland, and you'll be working with our global Trading Services team, located around the world.

From the team: Trading Services are a diverse and enthusiastic group of people from different countries and continents. Join our dynamic team on the trading floor and you'll never be left alone and no day at work is going to be boring or the same. Apply now

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