Admin Controller

3 weeks ago


Cape Town, Western Cape, South Africa TFG Africa Full time

Admin controllers provide admin support to their store, by assisting the Store Manager with reporting and stock management. This role is perfect for individuals who are passionate about retail and enjoy process-driven duties, which require attention to detail.

Your key responsibilities will be:

  • Assisting the Store Manager with stock take & store administration
  • Monitor and analyse stock movement within the store
  • Implement risk management procedures, which mitigate stock losses and shrinkage.
  • Ensure compliance with all administration, systems, and reporting procedures
  • Extract store reports to analyse store turnover and stock performance
  • Understand and present information to the Store Manager
  • Organise and maintain in-store filing systems
  • Monitor and control cash or transactional activities to ensure processes are followed
  • Uphold in-store safety and security procedures
  • Process customer transactions via active retail system (POS)
  • Identify customer needs through professional engagement and communication
  • Establish customer loyalty by promoting cash reward programs
  • Take initiative to improve customer experience and satisfaction
  • Adhere to visual merchandising principles and follow housekeeping procedures
  • Continuously take on opportunities to develop your own selling skills and product knowledge
  • Work within a team to meet sales targets and implement store objectives
  • Remain in sync with the latest fashion trends

To deliver the above, you must have the following:

  • A minimum of 3 years retail or admin experience
  • Able to communicate in a professional manner
  • The ability to plan and organise
  • Have an interest in fashion
  • Good administration ability
  • A passion for excellent customer service and sales environment
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