Contract Manager

We are looking for an experienced Security Contract Manager to join our team at one of our TSU Guarding sites, namely REMGRO, W-Cape. If you have a strong work ethic, a "can-do" attitude, and are a strong leader who has a proven capability to motivate and inspire your team, we are looking forward to receiving your application.

Objective

To set and supply guidelines and standards for managers to ensure the effective execution of their duties as per set agreement between parties. Ensure adherence to TSU policies and standards.

Scope

To ensure TSU render a satisfactory and professional services to Remgro, W-Cape.

Main Purpose Of The Appointment

To ensure the smooth running of daily operations within the designated area of business; in such a manner as to ensure the continuous provision of a professional security service that meets the requirements of the relevant customers.

Requirements And Experience

• Tertiary Diploma in Security Management or equivalent will be an advantage
• PSIRA registered Grade A
• Matric Grade 12
• Have a minimum of 5-8 years' Managerial experience as a Contract Manager in the Security Industry
• Have a valid drivers´ license
• Computer literate and strong report writing skills
• Strong planning, leadership and organizational skills
• Fluent in English and Afrikaans
• Experience in investigations and Report writing
• Clean credit and criminal record
• Solid track record of managing security officers and dealing with discipline and conflict management
• Risk Identification & Analysis background
• Excellent guest relations skills and experience in dealing with clients
• Ability to communicate effectively with Executives
• Strong personal initiative and integrity, with ability to take ownership of tasks and deliver solutions under minimal guidance
• Discretion and ability to handle confidential information/matters sensitively
• Proven collaboration skills – can lead internal/external multi-functional teams and meet externally driven deadlines despite multiple priorities.
• Be accountable for the implementation, monitoring and compliance of the TSU Group's Security policies, systems, procedures and standards.

Responsibilities

• You will assist the GM TSU Guarding, in managing and supervising all Security Staff and security activities on the site:

To ensure compliance with regards to Health, Safety, Environmental and Quality Policies as per the stipulations of the site and TSU Protection Services according to the Occupational Health and Safety Act.

Manage the smooth day-to-day running of the relevant sites to ensure profitability.

Peruse/check all registers on a daily basis and sign it off. Occurrence Books must be signed when visiting sites.

All site Instructions and Booklets to be perused/checked and signed by all staff.

Measurement of Customer Service Standards to be completed on a daily basis.

Ensure that the Site Inventory is used during any formal handing & taking over shifts on all sites.

Ensure that site inspections are done on every site for all staff during shift changes to ensure all are briefed, correctly dressed/equipped and ready for the shift.

Ensure that pay queries are attended to and that correct payments are made to security officers.

• Manage the work schedules of direct reports to meet agreed plans, contracts and agreements in a cost-effective manner:

Ensure that the Head Count on site is in line with the Contract Schedule.

Ensure that a yearly leave schedule is in place and that the leave balances are under control.

Ensure that all leave applications have been processed and submitted as per leave schedule in advance for the upcoming cycle.

Ensure that all movement forms have been completed correctly and submitted to Easy Roster.

Ensure that all pay queries have been processed and submitted in time for further processing.

Ensure reductions in pay queries month on month.

Ensure that weekly labour feedback is provided.

Ensure that the duty rosters are prepared in time and delivered to the Security Officers on site.

Ensure security officers are posted on sites according to the customer agreement/contract.

The Manager must check the Attendance Registers, all Officers shall sign all registers when reporting and after completing a shift.

Sign off on Daily Posting sheets before submission to the Easy Roster Clerk, before 10:00 every day excluding weekend and public holiday, but with the understanding that all postings' sheets will be submitted accordingly on the first working day before the mentioned timeline.

Authorize the necessary time sheets on a monthly basis.

Analyze Easy Roster system to allocate manpower, over and under postings and rectify any anomalies.

• Customer Liaison:

Formal Customer Meetings to be held on a monthly basis or as per written agreement.

Minutes of the Meetings to be forwarded to the customer within 7 days.

Ensure that Supervisors are included in the meeting and that the relevant discussions at the meetings are communicated to all the relevant Security Officers.

Customer complaints/instructions/requests to be resolved within 24 Hours.

Ensure that a formal Customer Service Assessment is completed monthly by the customer or Preference Letter on file should the Customer not want to complete Monthly Assessment.

Customer Service Assessments will reach the Area Manager before the 5th of each month.

• Site Visits

Ensure that a site visit plan is submitted to the GM on a monthly basis before or on the last day of each month reflecting the visits for the upcoming months.

• These visits will include at least one visit per week during normal hours before 00:00
• One visit per month during after-hours.
• These visits will be reported with a site visit report to the RM, and phone through to Natcon while on site.
• During the visit the following must be a priority/observation:

O Any Health/Security observations made during the visits that were not previously recorded.

O All equipment at the relevant post available and in working order (O.B entry needs to reflect this)

O Members dressed according to the Company Dress Code and clean shaven where applicable.

O Are the relevant Post files in place, neat and signed off as per communications done for the applicable period.

O Deviations found/corrective actions need to be addressed immediately.

O Ensure that site visits are conducted according to a predetermined visit plan and any deviations need to be communicated to the RM.

• Ensure Site Instructions, emergency plans, registers and files are in place according to Customer and Company requirements:

Will ensure that all Compliance files are updated and in place.

Ensure Site Instructions and emergency plans are adhered to by the Security Officers and Supervisors.

Site Instructions must be reviewed quarterly; any instruction that was issued and applicable for three months and more must form part of your SOP/Job Description for the applicable function, post or site.

The customer must approve site Instructions annually.

Ensure that the correct registers and files are placed on site and maintained.

• Risk Assessments & Audits

Security & Baseline Risk Assessments will be reviewed and submitted during the January month of each year.

Depending on your site's risk ratings the follow-up assessments will be based/obey in accordance with the audit plan you received.

Ensure that quality audits are conducted in accordance with the audit plan.

Assessments will be reviewed immediately after an incident and corrective action taken/implemented will be communicated to our members immediately and signed off.

Ensure that Health and Safety Risk Assessments are conducted in accordance with the Company Policy.

Ensure that all the Security Officers on site are aware of important/problematic physical risk factors.

Re-communicate and sign off all applicable assessments every quarter or after the review of incidents where the process or risk factors have changed.

Complete all relevant documentation regarding audits and risk assessments as required and ensure a proper audit trail.

• Ensure all Company assets are accounted for, properly handled, safeguarded and maintained:

Ensure that monthly equipment checks/audits are conducted to ensure it is in good working order.

Monthly reports to be forwarded to the relevant logistics/TSU Administrator and AM.

Redundant equipment needs to be sent to the logistics department with a justifiable note on damages so that a disposable note can be completed before removal from the Inventory List/register.

• Company / Client Vehicles

Ensure that all employees operating company or client vehicles sign off and are reassessed to operate the mentioned vehicle as per Company Policies and Procedures on a yearly basis (January).

Ensure that external service providers re-assess (K53 Assessment) our drivers every 24 months.

Ensure that no member operates a company/client vehicle without being assessed or in possession of a valid driver's license, PDP (keep record on expiring dates) applicable to the vehicle.

Company Vehicle Policies and Procedures to be signed every six months as a refresher on standards.

Ensure that you are aware of the monthly contractual kilometers your vehicles are limited to operate, and where these kilometers are exceeded, that the contractual conditions are processed.

Ensure that vehicles are inspected daily, including hand over/take over; this includes complete vehicle inspection (Includes Customer/Client vehicles).

Weekly inspections will be conducted by the Supervisors and signed off by the relevant Contract Manager.

The relevant Contract Manager will conduct Monthly Inspections and countersigned by the AM.

Weekly Pre-Start Inspections and Logbooks will be saved with the Administrator every Monday before 10:00.

Ensure that all damages, defects are reported and repaired immediately as per company procedures; where an employee was negligent while operating a company vehicle, a full investigation needs to be conducted and disciplinary action taken. Employees will be held accountable for repair costs in the case of negligence.

Ensure adherence to TSU – Driver Policy

Ensure adherence to TSU – Driver Evaluation Procedure

Ensure adherence/Compliance to TSU – Drivers Evaluation

Ensure adherence/Compliance to TSU code of conduct

Ensure adherence to TSU - Road Safety Policy

Ensure adherence to TSU – Vehicle Accident Policy

• Ensure that the following Policies and Procedures are well communicated and enforced on site:

Searches - Ensure adherence to TSU Protection Services Procedures.

Waybills - Ensure adherence to TSU Waybills Procedure.

Alcohol Testing & Submission of Disciplinary Document Procedure - Ensure adherence to TSU Protection Services Procedure.

Arrest, Search & Seizure Procedure - Ensure adherence to TSU Protection Services Procedure

Emergency Procedure - Mandatory Code of Practice for Emergency Preparedness and response.

Remuneration

Negotiable, depending on skills and experience.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Security and Investigations

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