Manager: Payment Acceptance Technology

6 days ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition: 137209
Role: Manager: Payment Acceptance Technology
Talent Acquisition Specialist: William Mtsweni
Closing Date: 07 March 2025

Job Family

Administration, Operations and Facilities

Operations

Manage Others

Job Purpose

To lead the payment acceptance technology unit within Nedbank with specific focus on:

  • P&L Management of the POS estate across all terminal trading channels
  • Implementing, utilising Android POS capability to provide optimal cost of ownership while maximising and capitalising on revenue generating avenues
  • Terminal Life Cycle Management (Alignment to best practice, Procure, Maintain, Dispose, Replacements and POS Value stream and CVP management)
  • Direct management of the Repair centre as well the POS administration team
Job Responsibilities
  • Leverage comprehensive market and industry insights to outperform the competitors.
  • Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Enhance the credibility and value-add of the function.
  • Contribute to department budget by providing input to operational forecast.
  • Minimise operational costs by managing cost effectively within budget.
  • Increase Nedbank's market share and revenue through the Payment acceptance technology function.
  • Reduce revenue leakage by optimising revenue collection processes.
  • Achieve short-term results while ensuring long-term growth.
  • Optimise/improve organisation, systems and processes in ways that deliver productivity gains and service excellence.
  • Make decisions in the best interest of the business, not just the function.
  • Resolve problems at the lowest possible level.
  • Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
  • Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
  • Obtain and provide feedback by meeting with internal and external stakeholders.
  • Highlight risk by reporting exceptions.
  • Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
  • Ensure accuracy by implementing preventative and corrective activities.
  • Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
  • Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
  • Meet reporting requirements by compiling and contributing to reports.
  • Make and implement informed business decisions by analysing operational/business reports.
  • Optimise productivity by implementing capacity management principles.
  • Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
  • Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and taking appropriate corrective action where required.
  • Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
  • Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and reinforcing values during meetings.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Address issues raised in culture surveys by participating in the development and implementation of action plans.
  • Create a client service culture through various required interventions.
  • Support and encourage staff to participate and support corporate responsibility initiatives.
  • Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
  • Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
Preferred Qualification
  • Degree or diploma in related area (finance, credit, business management, administration, project management)
Minimum Experience Level
  • 5 years at a strategic level plus 6-8 years at an operational level in a corporate environment
Technical / Professional Knowledge
  • Banking knowledge
  • Business Acumen
  • Data analysis
  • Governance, Risk and Controls
  • Industry trends
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Decision-making process
  • Building Partnerships
  • Earning Trust
  • Coaching
  • Decision Making
  • Work Standards
  • Leadership Disposition
  • Planning and Organizing
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