Credit Controller
4 days ago
Our client, a prominent national brand, based in Port Elizabeth is currently looking to employ a Credit Controller.
An awesome career opportunity awaits you
Requirements:
- Relevant qualification essential.
- Knowledge of Full Credit Control function.
- Excellent verbal and written communication skills.
- Good interpersonal skills and customer service driven.
- Analytical and problem-solving skills.
- Must have sound numerical skills, accuracy, and be organised.
- Must be able to produce reports using Microsoft Office.
Responsibilities, but not limited to:
Collections (End-to-End Process):- Collections on outstanding accounts as per assigned aging report.
- Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets.
- Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly.
- Meeting monthly collection target and reducing portfolio risk (High Risk Accounts (90-120D).
- Ensure all payment plans are adhered to.
- Escalation and assistance of account related queries (Billing/Statements/Payments).
- Ensure Debit Order return process is followed.
- Follow-up on broken PTP's and outstanding queries in order to recover payment.
- Manage holds in line with Aging Bucket (Adding/Removing).
- Accounts must be handed over to pre-legal after 120 days. Handover checklist to be completed and escalated to Senior to action.
- All communication must be done in line with Standard Operating Procedures (Type and Time).
- Detailed notes to be placed on Excalibur (Collection System) for all allocated accounts.
- Prepare documents for Adjustments/Refunds/Transfers/Bursaries/Payment Plan change for Campus Senior/National Senior.
- Accurate processing of unallocated payments. To be reviewed by National Senior.
- Work closely with admission team to resolve cancellation queries and close loop with customer.
- Credit Balance investigation. Updating notes on Excalibur.
- Handle account queries or complaints and provide appropriate solutions and alternatives.
- Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins when based at campus.
- Build sustainable relationships with internal and external stakeholders through open and interactive communication in order to resolve outstanding account queries.
- Evaluation of all Key Performance Areas.
- Items such as quality of work, deadlines met, and query handling will be checked.
- Quality of emails, calls, and letters sent will be evaluated.
- Quality of notes and information saved in Excalibur.
- Reports and documents prepared and sent to Campus Senior/National Senior will be audited.
Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.
Package & RemunerationMonthly
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