National Quality Assurance Manager

2 days ago


Randburg, Gauteng, South Africa CallForce Full time

The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department.

The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the performance of the business according to the policies and procedures of the business. This individual will be responsible for client communication regarding all matters Quality Assurance as well as regular briefings with senior management on the progress of the Quality Assurance teams & work done across all campaigns.

Duties & Responsibilities

  • Ensure compliance with the company's quality systems & processes
  • Evaluate daily feedback from all quality assurance & compliance teams
  • Develop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centre
  • Ensure campaign KPIs are met regarding quality standards
  • Continuously upskill quality assurance personnel
  • Provide weekly quality assurance reports to the business & to clients as per SLA requirements
  • Ensure on-going optimisation across all campaigns within the business
  • Team management

Requirements

  • Ability to work and complete projects without supervision, self-motivated
  • Ability to communicate with discretion and professionalism, understanding when confidentiality is needed
  • Analytical approach to problem solving & solution driven strategy development
  • Critical attention to detail
  • Capable of always working on multiple campaigns
  • Strategy implementation with excellent organisational skills
  • Quality control astuteness
  • Strong knowledge of customer care processes and techniques
  • Demonstrated ability to work well in a team environment
  • Must be a critical thinker

Qualifications & Experience

  • Data Analysis
  • At least 3-5 years in Quality Assurance / Quality Control / Compliance at management level (BPO industry preferred)
  • At least 3-5 years of Managing a QA Team
#J-18808-Ljbffr

  • Randburg, Gauteng, South Africa Command Quality Ltd Full time

    RequirementsA minimum of 8 years' experience in software testing or quality assurance, with at least 3 years specializing in performance testing.Proficiency in performance testing tools and methodologies, with a proven track record of identifying and resolving system performance issues.


  • Randburg, Gauteng, South Africa University of the Witwatersrand Full time

    Brief DescriptionKey Responsibilities Include The Following:Support Schools and Faculties in planning and coordinating programme reviews, integrating them with quinquennial quality reviews (QQRs).Guide and facilitate periodic reviews of schools and support structures to foster a culture of continuous improvement.Collaborate with QAPO teams to ensure quality...


  • Randburg, Gauteng, South Africa Afrinov Ltd Full time

    Quality Assurance Manager Job SummaryAfrinov Ltd is seeking an experienced Quality Assurance Manager to oversee the implementation and maintenance of our quality management systems. The ideal candidate will have a strong background in quality management and a proven track record of ensuring compliance with quality standards.This role requires a high level of...


  • Randburg, Gauteng, South Africa Manpower Group Sa (Pty) Ltd Full time

    Job Summary:  We are seeking an experienced Quality Assurance Manager to join our team at Manpower Group Sa (Pty) Ltd. As a key member of our quality assurance department, you will be responsible for designing, implementing, and maintaining comprehensive quality assurance frameworks for our Meat Plants.About the Role:  The successful candidate will...


  • Randburg, Gauteng, South Africa Recruitment & Selection Full time

    As a Quality Assurance Manager, you will be responsible for ensuring the highest standards of quality in our products.Your key responsibilities will include:Developing and maintaining relationships with suppliers to ensure they meet our quality standards.Managing product information, ensuring accuracy, relevance, and availability.Supporting new product...


  • Randburg, Gauteng, South Africa Command Quality Ltd Full time

    Job DescriptionAbout Command Quality LtdWe are a leading software development company seeking a skilled Quality Engineering Lead to join our team.Role and ResponsibilitiesThe Quality Engineering Lead will be responsible for managing and coordinating software testing activities, ensuring the quality and reliability of our software products.Develop...


  • Randburg, Gauteng, South Africa Cme Recruitment Full time

    Cme Recruitment is seeking a seasoned Quality Assurance Manager to lead the implementation of HACCP processes and ensure food safety in Gauteng-based retail meat industry.Key Responsibilities:Design and develop a comprehensive Quality Assurance Program by implementing food safety requirements within Meat Markets.Source, service, and calibrate quality control...


  • Randburg, Gauteng, South Africa People Dimension Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at People Dimension.The successful candidate will be responsible for ensuring the quality and accuracy of products, providing relevant information regarding progress to supervisors, and performing work safely and following established work procedures.Ensure compliance...


  • Randburg, Gauteng, South Africa Cme Recruitment Full time

    Gauteng based Retail - Meat industry. We are looking for a qualified QA Manager with experience gained in the retail industry with a background in meat manufacturing or similar plants. You will be responsible for the full Quality Assurance Management system and implementation of all HACCP processes related to the products.Responsibilities:Design and develop...


  • Randburg, Gauteng, South Africa Energy At Work Full time

    Job Overview:We are seeking a highly experienced Insurance Quality Assurance Manager to join our team at Energy At Work. In this role, you will be responsible for conducting thorough quality assurance reviews of 100% of sales interactions, including voice logs and paper-based documentation.You will evaluate sales processes, product knowledge, customer...


  • Randburg, Gauteng, South Africa Rad Resources Full time

    Job DescriptionCompany Overview:Rad Resources is a leading provider of high-quality products and services, with a strong commitment to excellence and customer satisfaction.Job Summary:We are seeking an experienced Quality Assurance Manager to lead our quality control team and ensure that our products and services meet the highest standards of quality and...


  • Randburg, Gauteng, South Africa Fnb Namibia Full time

    Job Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to facilitate quality delivery and ensure adherence to quality standards across various business segments.Key Responsibilities:Facilitate quality delivery across the various teamsMonitor quality adherence and compliance to quality standardsEnsure...


  • Randburg, Gauteng, South Africa Kuba Full time

    Quality Assurance SpecialistKuba is seeking an experienced Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for designing and implementing comprehensive test plans, identifying defects, and collaborating with cross-functional teams to deliver high-quality software products.About the...

  • Quality Assurer

    5 days ago


    Randburg, Gauteng, South Africa Fnb Namibia Full time

    Quality Assurer (Medical Claims)Location: JohannesburgTime Type: Full timePosted on: Posted 2 Days AgoEnd Date: March 22, (1 day left to apply)Job Requisition ID: RJob DescriptionTo facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and...


  • Randburg, Gauteng, South Africa Nintex Full time

    About the Job:Nintex is seeking a talented Quality Assurance Engineer to join our team. As a Quality Assurance Engineer, you will be responsible for ensuring that our software products meet the highest quality standards.Your key responsibilities will include creating both end-to-end and integration tests independently, writing moderately complex code to...


  • Randburg, Gauteng, South Africa LKM Human Capital Solutions (Pty) LTD Full time

    LKM Human Capital Solutions (Pty) LTD is seeking a highly skilled and experienced Construction Quality Manager to join their team.The ideal candidate will have a strong background in construction quality management, with a minimum of 5 years of experience as a site supervisor on a renewable energy project site, specifically wind and solar...


  • Randburg, Gauteng, South Africa Alpla Group Full time

    About the RoleThe Alpla Group is seeking a highly motivated Quality Assurance Manager to join our team. In this role, you will be responsible for ensuring that all required measurements are performed and recorded according to schedule.Main ResponsibilitiesMeasurement and TestingEnsure that all internal and customer-specified requirements (dimensional,...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleiSON Xperiences is looking for a Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will play a critical role in ensuring that our call centre agents provide an exceptional customer experience.The Quality Assurance Analyst will be responsible for analysing customer interactions and capturing insights into our Genii...


  • Randburg, Gauteng, South Africa Penny The Recruiter Full time

    Overview:Penny The Recruiter is a leading provider of recruitment services, and we are seeking a highly skilled Quality Assurance Engineer to join our team.About the Role:We are looking for an experienced professional with expertise in software quality assurance, test-driven development, and automation testing.Key Responsibilities:Develop and maintain...


  • Randburg, Gauteng, South Africa Datacentrix Full time

    About the PositionDatacentrix seeks a Quality Assurance Manager to oversee the implementation of our testing strategies and ensure successful programme delivery.Main Responsibilities:Design and implement comprehensive testing methodologies aligned with programme objectives.Lead and manage cross-functional teams to deliver high-quality testing...