Field Service Engineer
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About the Role
Our client, a leading provider of industrial equipment and solutions, is seeking a motivated Field Service Engineer - Electrical to join their team in East London, Eastern Cape. This role involves providing on-site technical support, troubleshooting, and maintenance for a range of electrical systems and equipment. The ideal candidate is a hands‑on problem solver with excellent diagnostic skills and a strong understanding of industrial electrical systems. You will be the primary point of contact for clients, ensuring their equipment operates efficiently and reliably. This position requires frequent travel to customer sites within the East London region.
Key Responsibilities
- Perform installation, commissioning, and maintenance of electrical equipment at customer sites.
- Diagnose and troubleshoot complex electrical issues, providing timely and effective solutions.
- Conduct preventative maintenance to ensure optimal equipment performance and minimize downtime.
- Respond to customer service requests and emergency calls.
- Provide technical training and support to customers.
- Document service activities, including repairs, maintenance, and recommendations.
- Ensure adherence to safety protocols and company policies during all field operations.
- Collaborate with the sales and engineering teams to address customer needs and feedback.
- Maintain service tools and equipment in good working order.
Requirements
- National Diploma or Bachelor's degree in Electrical Engineering or equivalent practical experience.
- 3‑5 years of experience in field service or maintenance of industrial electrical equipment.
- Strong knowledge of electrical systems, motors, drives, and control panels.
- Proficiency in reading electrical schematics and diagnosing faults.
- Excellent customer service and communication skills.
- Ability to work independently and manage time effectively.
- Willingness to travel frequently within the assigned region.
- Valid driver's license and a clean driving record.
Benefits
- Our client offers a competitive salary, performance-based incentives, company vehicle, fuel allowance, comprehensive medical and retirement benefits, and extensive training opportunities.
Join our dedicated service team in East London, Eastern Cape, and play a crucial role in supporting our valued customers.