Assistant Store Manager
3 days ago
OPERATIONAL MANAGEMENT
- Ensure store sales objectives are met
- Maximise income streams for the store (Add-ons, GP, etc.)
STORES PERFORMANCE
- Ensure effective implementation of merchandising standards
- Ensure effective implementation of marketing initiatives
- Attraction and retention of customer base
INVENTORY MANAGEMENT
- Ensure store sales objectives are met
- Maximise income streams for the store (Add-ons, GP, etc.)
CUSTOMER SERVICE
- Ensure customer expectations are exceeded
- Review mystery shopper reports
- Ensure immediate acknowledgement and timely finalisation of product and retail/buy shop related complaints
- Reinforce a culture of service-minded staff to ensure customer satisfaction
PEOPLE MANAGEMENT
- Facilitate the training and development of employees to ensure correct competency
- Succession planning
- Ensure consistent, effective performance management
- Manage and enhance employee relations and satisfaction
ADMINISTRATION
- Ensure implementation and adherence to all relevant company policies, procedures, system requirements, and standing instructions
- Cash-ups
- Safe checks
- Alarm checks
- Admin files
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