Senior Underwriter

6 days ago

Cape Town, Western Cape, South Africa PPS Recruitment Full time

Reporting into the Technical Executive Underwriter, the Senior Life Underwriter will be responsible for underwriting life, disability, critical illness, and income protection within agreed underwriting authority limits.

The incumbent will also be responsible for risk assessment, policy decisions (changes/cancellation requests), and identifying business trends to ensure profitability and that business targets are met.

Education:

  • Relevant Degree (B.Com, B.Sc., or Nursing)

Experience:

  • 5 years underwriting experience in long-term insurance
  • Proficient in the assessment and management of underwriting decisions
  • Technical knowledge and experience with technology relative to the industry.

Knowledge and Skills:

  • Sound medical & life assurance knowledge
  • Fluent in English, both written and verbal
  • Good computer knowledge - MS Outlook, Excel, and Word are necessary
  • Must have a mature, disciplined, and driven personality
  • Ability to work independently as well as being a good team player with excellent interpersonal skills
  • Demonstrates the ability to understand and interpret key technology platforms relative to PPS
  • Excellent understanding of current and emerging technological trends
  • Decision making
  • Negotiation
  • Analytical and numerical skills
  • Planning and organizing
  • Resilience
  • Complex problem solving
  • Adapting and responding to change
  • Deadline/target driven, with the ability to work under pressure
  • Logical and analytical

Duties and Responsibilities:

Process Optimization and Efficiencies:

  • Responsible for underwriting life, disability, critical illness, and income protection within agreed underwriting authority limits.
  • Underwrite cases within the agreed service level agreements.
  • Responsible for achieving and maintaining standards in underwriting.
  • Provide constructive feedback to the Technical Executive Underwriter regarding matters arising.
  • Assess and authorize specific underwriting cases.
  • Responsible for financial underwriting to ensure accurate financial underwriting decisions.
  • Participate in projects to improve departmental service, owning your role in the project and completing tasks as required by providing input.

Risk and Compliance:

  • Adhere to internal SLAs to ensure operational efficiency and achievement of agreed customer service standards.
  • Must understand the underwriting environment and general protocols and processes.
  • Ensure adherence to regulatory and compliance requirements.

People and Culture:

  • Checking and authorization of underwriting decisions in terms of published delegation of authority.
  • Collaboration with relevant stakeholders: Claims, Marketing, Distribution, and Intermediary Services.
  • Deal with Arbitration and Ombudsman cases and collaborate with other stakeholders during the complaints process.
  • Contribute and assist in reviewing processes and protocols where required to assist in PPS' delivery of quality underwriting decisions.
  • Forge strong working relationships with stakeholders.

Knowledge Champion:

  • Provide guidance and support to junior underwriters.
  • Empower team members with the transfer of knowledge.
  • Ensure that own knowledge is kept abreast of industry & regulatory information and changes through various internal and external information sources.
  • Provide technical information and support.
  • Refer cases to Reassurers.
  • Underwrite Life, Disability, Critical Illness, and IP cover.
  • Discuss Counter-offer letters with Financial Advisors.

Coaching & Feedback:

  • Support Managers and Learning and Development to identify learning objectives; implement training interventions and create development plans.
  • Support active learning plans for onboarding of new employees and constant learning for all employees through coaching and other interventions.
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