Operations Associate

6 days ago


Boksburg, Gauteng, South Africa Akiba Digital Full time

Job Title: Operations Associate

Location: Sandton, Gauteng/On-site (Flexible)

Reports to: Chief Operating Officer (COO)

Department: Operations

About Akiba Digital:

Akiba Digital is a data orchestration and risk decisioning platform that empowers businesses to reduce financial risk, improve compliance, and automate decision-making in real time. As we scale our solutions to deliver 1 million automated decisions a minute, we're looking for an Operations Associate to help optimize internal processes, drive efficiency, and ensure smooth cross-functional collaboration.

Role Overview:

The Operations Associate will play a key role in supporting Akiba Digital's operational excellence by assisting in day-to-day activities, project management, vendor coordination, and data-driven decision-making. This role focuses on process improvement, resource allocation, performance tracking, and ensuring that operational deliverables are met on time and within budget. You will be the backbone of key functions like sales enablement, product delivery, compliance monitoring, and financial reporting.

Key Responsibilities:
  1. Process Optimization & Workflow Management
    Assist in designing, improving, and implementing efficient workflows and processes across departments (Sales, Product, Finance, and Tech).
    Monitor and ensure adherence to SLAs for key operational processes, including client onboarding and vendor deliveries.
    Identify operational bottlenecks and work with cross-functional teams to resolve them.
  2. Data-Driven Insights & Reporting
    Collect and analyze operational data to provide actionable insights and performance metrics.
    Support the creation of dashboards and reports for the COO and other leadership teams, tracking KPIs related to revenue, operational efficiency, and compliance.
    Ensure data accuracy and timely reporting using tools like HubSpot, JIRA, and Google Analytics.
  3. Cross-Functional Collaboration
    Collaborate with key teams (Sales, Product, Compliance, and Technology) to support smooth project execution and milestone delivery.
    Coordinate activities with external vendors and contractors to ensure timely delivery of projects.
    Act as a liaison between operations and other departments to resolve any cross-functional issues.
  4. Vendor & Resource Management
    Assist with managing vendor contracts, budgets, and delivery schedules.
    Track and ensure vendors meet agreed-upon KPIs, escalating risks as necessary.
    Support finance and procurement processes, including invoicing, budget tracking, and resource allocation.
  5. Compliance & Risk Monitoring
    Ensure operational processes comply with Akiba Digital's risk management and compliance frameworks.
    Support ongoing audits and compliance checks related to KYC/KYB, AML, and other regulatory standards.
    Track risk indicators and support mitigation strategies.
  6. Operational Project Support
    Assist the COO with operational initiatives, strategic projects, and special assignments.
    Support internal projects such as AkibaOne's task management system and milestone-based project tracking.
    Ensure that all projects meet quality standards, timelines, and budget constraints.
Required Skills and Qualifications:

Experience: 0-2 years of experience in operations, project management, or business analysis within a tech, fintech, or SaaS environment

Process Optimization: Familiarity with operational improvement tools and techniques (Lean, Six Sigma, or similar)

Data Analysis: Strong analytical skills and ability to derive insights from data

Tools: Experience with tools like HubSpot, JIRA, SharePoint, or project management software

Collaboration: Excellent communication and interpersonal skills to work across teams

Project Management: Experience coordinating cross-functional projects and meeting deadlines

Preferred Qualifications:

Experience in fintech, regtech, or financial services environments
Understanding of compliance processes (KYC, KYB, AML)
Knowledge of low-code or task automation platforms
Familiarity with CRM systems and sales enablement processes

Key Attributes:

Detail-oriented with a proactive approach to problem-solving
Ability to manage multiple tasks and deadlines simultaneously
Team player who thrives in a fast-paced, dynamic environment
Strong organizational and prioritization skills
Adaptability and willingness to learn

Benefits:

Competitive salary with performance-based bonuses
Flexible working environment
Growth opportunities and mentorship programs
Dynamic and supportive team culture
Purpose-driven work focused on improving financial inclusion across Africa

Join us to drive operational excellence and be part of Akiba Digital's mission to revolutionize risk decisioning in financial services.

We want to ensure that all applicants have a fair and equal chance, so we use in-depth assessments. This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

Ready to join our team? Start by clicking the link below.

https://app.testgorilla.com/s/251ay09w

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