Employee Conduct Investigator

2 weeks ago


Johannesburg, Gauteng, South Africa Nedbank Full time
Reports to

Head: Employee Conduct Investigations

Group Compliance: Reputational Risk and Ethics.

Job Family

Risk, Audit and Compliance

Regulatory Compliance

Manage Self: Professional

Job Purpose
  • The Group Ethics Office is an independent function established to manage the implementation of an effective and mature ethical culture across the organisation, including its subsidiaries and foreign offices. As part of its mandate, the Ethics Office conducts independent and objective investigations into allegations of unethical conduct relating to harassment, sexual harassment, physical assault, unfair discrimination, conflict of interest, human rights abuses, as well as other breaches of the Nedbank Employee Code of Ethics and Conduct.
  • The Ethics Office seeks to appoint a candidate to primarily conduct end-to-end investigations in line with its mandate, as well as to provide support to the Ethics Office in the establishment of an ethical culture within the organisation. Note that this is not a forensics role as the Ethics Office does not conduct investigations into allegations of financial crime and dishonesty, but rather matters that relate to people behaviour and interactions in the socio-organisational context.
  • The ideal candidate for this position should have a combination of analytical skills, attention to detail, critical thinking skills, and an evidence-based mindset. This will enable them to carefully review and analyse information, and draw logical conclusions based on evidence.
  • In addition to analytical skills, the candidate should possess exceptional people skills, a high level of emotional intelligence, and the ability to understand and interpret the nuances of social interactions. This will allow them to effectively communicate with individuals involved in the investigation, build rapport with them, and determine the effects of behaviour on the organisational culture. They should also be able to handle high-pressure situations with ease and maintain composure under stress.
  • Overall, the ideal candidate should be well-rounded, possessing a combination of technical and interpersonal skills that are essential for carrying out successful investigations that are not related to financial crime or dishonesty.
  • Conduct end-to-end internal employee conduct investigations relating to harassment (including sexual harassment), unfair discrimination, assault, human rights abuses, nepotism/cronyism, conflict of interest, and other breaches of the Nedbank Code of Ethics and Conduct.
  • Lead and conduct complex and sensitive interviews as part of the investigation process.
  • Collect and analyse evidence gathered during an investigation to compile objective and factually correct findings and recommendations.
  • Compile high quality investigation reports that can be delivered to Senior Management within the organisation.
  • Conduct statistical analysis of investigation trends and outcomes and support the Group Ethics Officer in compiling high quality reports for relevant management and board committees.
  • Develop and roll-out strategic interventions in response to these trends and observations.
  • Regularly monitor the Gifts Registry to identify, investigate, and rectify potential and actual breaches.
  • Conduct training and awareness sessions for employees and suppliers.
  • Continuously monitor local and international trends and best practice initiatives to support the governance and management of ethics and human rights within the group's operations and its supply chain.
  • Build professional relationships with stakeholders and provide independent advice and guidance to employees and business functions on ethics and human rights-related queries.
  • Identify opportunities and take steps to enhance collaboration with key internal and external stakeholders to ensure that ethics and human rights are managed holistically and effectively at an enterprise-wide level.
Formal Qualification
  • Minimum qualifications: Relevant 3 year degree (Human Resources, Philosophy, Psychology, Industrial Psychology, Law, or Commerce).
  • Preferred qualifications: advanced degree or certificates/accreditations in any of the following areas would be beneficial: Philosophy, Psychology, Industrial Psychology, Law, or Ethics.
Types of Exposure
  • Critical thinking, deductive reasoning, social perceptiveness, and problem-solving Communication and conducting interviews
  • Analysing situations or data that require an in-depth evaluation of multiple factors Developing ways to minimize risks
  • Sharing information in different ways to increase internal stakeholders understanding
  • Comparing two or more sets of information
  • Preparing and delivering presentations
  • Analysing and interpreting quantitative and qualitative data
  • Working with a group to identify alternative solutions to a problem
  • Building and maintaining effective relationships with internal and external clients
Experience
  • Minimum 7 years' experience in any of the following areas: human resources, organisational development, psychology, law, ethics, risk management, consulting, audit, or investigations.
  • Overall, a successful candidate in the employee conduct investigation field should possess a combination of technical skills, interpersonal skills, and personal qualities that are essential for conducting effective investigations and promoting ethical behaviour within organizations.
Technical / Professional Knowledge
  • Understanding, measuring and changing of human behaviour in organisations
  • Employee engagement methodologies
  • Group instruction and facilitation methods
  • Professionalism
  • Critical thinking
  • Relevant regulatory knowledge
  • Business writing skills
  • Codes of Good Governance
  • Data analysis
  • Decision Making
  • Building Networks
  • Earning Trust
  • Managing Work
  • Quality Orientation
  • Stress Tolerance
#J-18808-Ljbffr

  • Johannesburg, Gauteng, South Africa NedBank Full time

    Job DescriptionThe Group Ethics Office at Nedbank is seeking a highly skilled individual to fill the position of Employee Conduct Investigator. This role plays a critical part in promoting an ethical culture within the organisation, ensuring that all employees are treated fairly and with dignity.About the JobThis position involves conducting end-to-end...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job DescriptionNedbank is seeking a highly skilled and experienced Employee Conduct Investigator to join its team. As an Employee Conduct Investigator, you will play a critical role in conducting end-to-end investigations into allegations of unethical conduct relating to harassment, sexual harassment, physical assault, unfair discrimination, conflict of...


  • Johannesburg, Gauteng, South Africa NedBank Full time

    About the PositionNedbank invites applications for the position of Employee Conduct Investigator within its Group Ethics Office. This role offers an exciting opportunity to make a meaningful contribution to promoting an ethical culture within the organisation.Key ResponsibilitiesConduct thorough and impartial investigations into alleged breaches of the...


  • Johannesburg, Gauteng, South Africa NedBank Full time

    Job OverviewNedbank seeks a highly skilled Employee Conduct Investigator to join its Group Ethics Office. As a key member of the team, this individual will contribute to promoting an ethical culture within the organisation.About the RoleConduct thorough and impartial investigations into alleged breaches of the Nedbank Code of Ethics and Conduct.Develop and...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    About the JobThis is a challenging and rewarding opportunity for a seasoned investigator to join our team and make a meaningful contribution to promoting a culture of ethics and integrity within Nedbank. The successful candidate will be responsible for investigating allegations of misconduct, gathering evidence, and preparing detailed reports for management...

  • Claims Investigator

    9 hours ago


    Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Job DescriptionThe Motor Merit Field Investigator will be responsible for conducting comprehensive investigations on flagged and segmented claims to achieve conclusive results. This includes maintaining credibility by ensuring that all investigations are conducted in accordance with the Santam Claims Policy, Philosophy, and Standard Operating Procedures, as...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Key ResponsibilitiesConduct thorough investigations into allegations of unethical conduct, gathering evidence and interviewing witnesses as necessary.Analyse evidence and compile objective and factually correct findings and recommendations.Presentation of findings to senior management and implementation of recommendations.Develop and maintain relationships...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job SummaryWe are seeking a highly skilled Forensic Investigator to join our team at Nedbank. As a Card Forensic Investigator, you will play a critical role in conducting forensic investigations and providing expertise in the area of card payments and acceptance.About the RoleConduct thorough investigations into cases where Nedbank products or facilities...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Card Crime Solver NeededWe are seeking a highly skilled Card Crime Solver to join our team at Nedbank. As a Card Forensic Investigator, you will conduct complex investigations and provide expertise in the area of card payments and acceptance.About the RoleConduct field investigations and engage with merchants and law enforcement to gather information and...

  • Claims Investigator

    10 hours ago


    Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Santam Insurance is seeking a skilled Claims Investigator to join their team in Gauteng.Purpose of the RoleThe purpose of this position is to investigate and determine the validity of theft claims by analyzing evidence, negotiating with clients, and settling claims within established guidelines.Key ResponsibilitiesReview and analyze theft claim submissions...


  • Johannesburg, Gauteng, South Africa Standard Bank Group Full time

    About the RoleThis role requires an expert investigator with sound experience in conducting sensitive and complex investigations. You will work across local and international jurisdictions to identify and minimize financial crime issues that could impact the organization.Key Responsibilities:- Conduct specialized and complex universal forensic...


  • Johannesburg, Gauteng, South Africa Standard Bank Group Full time

    Key RequirementsAs a Senior Investigator, you will be responsible for conducting complex investigations and identifying financial crime issues that could impact the organization. To be successful in this role, you should have:8-10 years of experience in conducting complex investigationsExpertise in data management, fraud investigation, IT knowledge, and risk...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job OverviewWe are seeking a skilled Forensic Investigation Specialist to join our team at Nedbank. The successful candidate will be responsible for conducting thorough investigations into fraudulent activities related to card payments.Key ResponsibilitiesConduct field investigations to identify and track down fraudulent transactionsEngage with merchants and...

  • Forensic Investigator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Key Responsibilities: Expose and Prevent Fraud Lead forensic investigations to detect fraudulent activities, minimize risks, and enhance compliance frameworks. Collaborate with Industry Leaders Work alongside manufacturing executives, legal experts, insurance professionals, and regulatory authorities to develop a well-rounded risk strategy. Strengthen...


  • Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    As an Investigative Researcher Expert at Standard Bank of South Africa Limited, you will be responsible for conducting thorough research and analysis to support our forensic investigations.Responsibilities and ExpectationsThe ideal candidate will have a postgraduate diploma in forensic investigations and criminal justice and a minimum of 5-7 years of...


  • Johannesburg, Gauteng, South Africa Standard Bank Group Full time

    Salary and BenefitsAs a Senior Investigator at Standard Bank Group, you can expect a competitive salary and benefits package. The exact compensation details will be discussed during the hiring process.Job DescriptionTo conduct specialized and complex universal forensic investigations across jurisdictions, ensuring financial crime issues with potential impact...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job DescriptionThis role requires a highly skilled and experienced individual who can conduct complex investigations into card payments fraud, working closely with various stakeholders to gather information and build cases against perpetrators.Main ResponsibilitiesConducting field investigations to identify and track down suspicious transactionsEngaging with...


  • Johannesburg, Gauteng, South Africa MTN Full time

    Job title : Manager - Fraud InvestigationsJob Location : Gauteng, JohannesburgDeadline : March 19, 2025Quick Recommended LinksJobs by Location Job by industries Responsibilities The Manager: Fraud Investigations role will be accountable to achieve the following objectives: Delivery Approach and Planning Work with internal stakeholders and the broader...


  • Johannesburg, Gauteng, South Africa Santam Insurance Full time

    Santam Insurance is seeking a skilled Automotive Claims Investigator to join our team in Hill On Empire, Parktown. This role will involve determining the merit of segmented motor claims by performing investigations, verifying event descriptions with loss details, and ensuring all valid claims are processed within Service Level Agreements (SLA) from the...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job DescriptionThe Card Forensic Investigator will be responsible for conducting thorough investigations into cases of fraudulent activity involving Nedbank products or facilities. This includes tracking, tracing, and observing syndicate movements, as well as conducting sting operations.Key Responsibilities:Performing field investigations to gather evidence...