E-Commerce Administrator

2 weeks ago


Randburg, Gauteng, South Africa Smd Technologies Full time

Are you a young, energetic, ambitious, excitable, driven, and well-organised individual looking to establish a career in retail eCommerce? SMD Technologies is seeking an experienced admin clerk, who is tech-savvy, to join its eCommerce / Digital department. The main purpose of this role is to free up the key account managers' time and focus on admin, allowing them to concentrate on sales strategies that develop and enhance buyer and product manager relationships, online product enrichments, and online promotions. This position will report directly to the eCommerce Executive Key Accounts Manager & the Creative Director.

E-commerce Duties and Responsibilities
  1. Assist eCommerce staff with the daily processing of orders ensuring a maximum 2-day turnaround for picking, packing, and delivery.
  2. Print orders, packing lists, loading lists, and delivery waybills.
  3. Send approved sales and purchase orders to the warehouse for deliveries and follow up to ensure deliveries have been made.
  4. Assist eCommerce Key Account Managers with resolving customer complaints in a timely and courteous fashion.
  5. Maintain and update pricing as needed for promotions and specials.
  6. Maintain sales records and files as per company and departmental policy.
  7. Assist with improvements to online listings and identifying opportunities.
  8. Follow up with returns regarding credits, replacements, and repairs.
  9. Notify customers on the progress of their orders where applicable.
  10. Manage stock and ensure forecasts are correct and stock on hand across relevant platforms, advising which stock is end of life so that account managers can run relevant promotions.
  11. Ensure correctly marked waybills and/or paperwork are sent to relevant stakeholders in time where applicable.
  12. Update stock files per account and send to buyers as per their request, daily and/or weekly.
  13. Assist in maintaining relationships with all buyers and their assistants to ensure consistent communication.
Skills and Competencies
  1. Exceptional communication skills – written & verbal.
  2. Proficient in Excel – Pivot Tables and Charts, V-Look Up, Data sorting, and analysis.
  3. Tech-savvy; the role requires you to quickly learn how to use new CRM and stock management systems and embrace new system developments.
  4. A highly sociable person with excellent communication and conflict resolution skills.
  5. A problem solver who demonstrates determination, grit, resourcefulness, and ownership in executing duties and solving problems.
  6. Well-organised, disciplined, efficient, and data-driven.

Should you not hear back from us within 3 weeks, please consider your application as unsuccessful.

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