Field Technician
2 days ago
Field Technician (Telecommunications) Summary:
A Field Technician in telecommunications is responsible for the installation, maintenance, and troubleshooting of telecom systems and equipment at customer locations. This role requires expertise in network management, customer service, and ensuring high-quality service delivery.
Key Responsibilities:
- Installation & Configuration: Install, configure, and test telecom systems such as fiber optics, routers, and antennas. Perform site surveys to assess environments for installations.
- Maintenance & Troubleshooting: Regularly maintain and troubleshoot telecom equipment, diagnose faults, and resolve connectivity issues.
- Customer Support: Provide technical assistance to customers, minimize service disruptions, and offer training on telecom equipment.
- Reporting & Documentation: Complete daily reports on service tasks, maintain accurate records, and document customer interactions.
- Network Optimization: Test and optimize network performance through technical adjustments and upgrades.
- Health & Safety Compliance: Follow safety regulations, use appropriate PPE, and report hazards during site visits.
- Collaboration & Team Support: Work with customer service, engineering, and network teams to resolve issues and improve service.
Key Performance Areas (KPAs):
- Ensure timely service delivery within SLAs, minimize downtime, and maintain high-quality work.
- Achieve efficiency in task completion and customer satisfaction.
- Adhere to safety regulations and industry standards.
Qualifications & Experience:
- Education: National Diploma/NQF level 5 in Telecommunications, Electrical Engineering, or related fields, or a Telecommunications Trade Certificate.
- Certifications: CompTIA Network+ (or equivalent), Basic Safety Certifications (First Aid, Working at Heights, etc.).
- Experience: 2-3 years in telecom installation, maintenance, and troubleshooting, with experience in fiber optics and wireless technologies.
- Driver's License: Valid South African driver's license (Code 8 or higher).
Desired Skills:
- Strong problem-solving, communication, and time management skills.
- Ability to work independently or as part of a team in challenging environments.
Mid-Senior level
Employment typeContract
Job functionManufacturing
IndustriesTelecommunications, Technology, Information and Media, and IT Services and IT Consulting
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